Customer Service Representative West Des Moines, IA

Customer Service Representative

We are looking for a dependable Customer Service Representative to support insurance-related customer inquiries in a hybrid, contract to hire role based in West Des Moines, Iowa. This long-term contract position is ideal for someone who can deliver attentive service while managing several computer screens, updating records accurately, and researching policy information efficiently. The right candidate will be comfortable handling both inbound and outbound communication and will bring a detail-focused approach to every interaction.

Responsibilities:

• Respond to customer inquiries by phone and email, providing clear and attentive support related to insurance information.
• Handle incoming and outgoing calls while maintaining strong follow-up to ensure customer needs are fully addressed.
• Review, research, and update account or policy details across multiple systems with a high level of accuracy.
• Navigate between several screens and applications efficiently while continuing to deliver quality service during live customer interactions.

If you are looking for your next step in your customer service career, please call .