Customer Service Representative West Des Moines, IA

Customer Service Representative

We are seeking a reliable and customer-focused Customer Service Representative to join a growing insurance services team in a hybrid, contract-to-hire opportunity based in West Des Moines, Iowa. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping customers, and can confidently manage a high volume of inquiries while navigating multiple systems. The ideal candidate will bring strong attention to detail, excellent communication skills, and a commitment to providing an exceptional customer experience.

Responsibilities:

• Manage a combination of inbound and outbound customer interactions, addressing questions, resolving concerns, and providing timely updates with a high level of professionalism.
• Research and review policy information across multiple databases and applications to verify details, investigate discrepancies, and process updates.
• Maintain accurate customer and policy records by entering, updating, and validating information with a strong attention to detail.
• Respond to customer and internal inquiries via email, providing clear communication, status updates, and appropriate resolutions.