Client Service Specialist (HWB

As a Client Service Specialist
, you will be responsible for receiving and responding to inbound customer inquiries, performing outreach to providers and members, providing program support for contract members, and providing technical and administrative support for various contracts, including support of internal applications and tools.

While this position is primarily remote, we do request your presence at our West Des Moines office one time per month.

Must be able to work M-F, 8:30a to 5:00p CST

• You will ensure the highest level of customer satisfaction by partnering with team members and program support to meet contract specific service level agreements and successfully perform responsibilities as defined by the assigned contract(s).
• Your customer support will include answering general inquiries, troubleshooting issues, scheduling/rescheduling assessments, and other administrative responsibilities as assigned. You may refer more complex calls to appropriate team members.
• You will demonstrate professionalism through written and verbal communication with both internal and external customers, using multiple communication methods.
• You will provide general office support and may perform data entry into database within specified time frames.
• You will prepare and distribute applicable correspondence from multiple sources to external participants following standard operating procedures and quality standards, to meet contract requirements.
• You will listen to concerns, analyze information, recommend solutions, and confirm customer satisfaction.
• You will work as an engaged team member to provide feedback, suggest improvement and work with leadership to achieve company and employee-owner goals.

• High school diploma and/or equivalent
• Demonstrated experience working in a customer service or healthcare environment.
• Demonstrated experience working in a mentoring or leadership role.
• Demonstrated experience working in a fast-paced and deadline driven environment.
• Excellent verbal and written communication skills.
• Intermediate PC Skills
• Proficiency in all Microsoft Office products.
• Ability to triage issues and handle multiple tasks at the same time. Keyboarding equivalent 50 words or more per minute.
• Because of the nature and immediacy of the work, the ability to maintain regular and predictable attendance is essential.

• Experience in a call center environment including inbound and outbound calls at a high volume
• Experience in healthcare or insurance
• Experience using Outlook scheduling/calendars
• Medical terminology experience or experience with coding (ICD/CPT)
• Bilingual skills a plus

Telligen is one of the most respected population health management organizations in the country. We offer clinical, analytical, and technical expertise to support local, Tribal, and national partners, state and federal government programs, and employers and health plans.

Over our 50-year history, health care has evolved - and so have we. What hasn t changed is our deep commitment to those we serve. Our success is built on our ability to adapt, respond to client needs and deliver innovative, mission-driven solutions.

Our business is our people and we re seeking talented individuals who share our passion and are ready to take ownership, make an impact and help shape the future of health.

We re on a mission to transform lives and economies by improving health.

Ownership: As a 100% employee-owned company, our employee-owners drive our business and share in our success.

Community: We show up - for our clients, our communities and each other. Being a responsible corporate partner is part of who we are.

Ingenuity: We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives.

Integrity: We foster a respectful, inclusive, and collaborative environment built on trust and excellence.

Thank you for your interest in Telligen!

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