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Escalations Specialist: Calm, High-Impact Customer Care
Job in
West Des Moines, Polk County, Iowa, 50265, USA
Listed on 2026-08-03
Listing for:
TEKsystems
Full Time
position Listed on 2026-08-03
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
TEKsystems in West Des Moines, IA is seeking an Escalated Complaints Specialist for a contract-to-hire role. You will review active complaints, contact customers, research issues, coordinate with internal teams, document updates, and drive each case to completion.
You will handle 5–10 active cases, de-escalate tense conversations, and maintain accurate records in the case management system. A calm, detail-focused demeanor is essential.
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