Senior Banking Escalations Investigator - Hybrid
Job in
West Des Moines, Polk County, Iowa, 50265, USA
Listed on 2026-08-04
Listing for:
TEKsystems
Full Time
position Listed on 2026-08-04
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
TEKsystems in West Des Moines, IA is seeking Sr. Escalations Reps to close out cases arising from customer complaints. The role requires diligent review, investigation, and professional customer conversations. The position operates on a hybrid model, with initial onsite training and alternating onsite/remote weeks.
Candidates will handle 5–10 cases at a time, performing substantial reading and independent work, and making 5–10 calls daily to update customers on investigations and resolutions.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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