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Escalations Rep 3
Job in
West Des Moines, Polk County, Iowa, 50265, USA
Listed on 2026-08-05
Listing for:
Randstad
Full Time
position Listed on 2026-08-05
Job specializations:
-
Customer Service/HelpDesk
Bilingual -
Finance & Banking
Job Description & How to Apply Below
Escalations Representatives 3
Randstad is looking for Escalations Representatives 3 in West Des Moines, IA. Key responsibilities include resolving complex, escalated client complaints and negotiating fair settlements. Investigators will review regulatory flags and accurately document pipeline cases. Candidates should handle 5–10 high-level calls daily, using phone de-escalation skills. Qualifications include 3–4+ years in financial services with direct client contact and banking operations knowledge.
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