More jobs:
Strategic Customer Complaint Resolver
Job in
West Des Moines, Polk County, Iowa, 50265, USA
Listed on 2026-08-25
Listing for:
Watercress Financial Group LLC
Full Time
position Listed on 2026-08-25
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Watercress Financial Group LLC is seeking a Complaint Resolution Specialist to serve as the primary contact for customer complaints from intake through resolution. You will coordinate with customers, contractors, Account Managers, Compliance, Operations, and other departments to gather information, document findings, and ensure timely resolution.
The role emphasizes researching details, reviewing documentation, maintaining accurate case records, and adhering to service levels.
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