Associate Customer Service Representative Job West Des Moines area,Iowa USA,Customer Service/HelpDesk

Associate Customer Service Representative

Wells Fargo is seeking an Associate Customer Service Representative in Chief Operating Office - Operations. Find out why we're the #1 financial services company to grow YOUR career. Apply today.

In this role, you will:

Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment

Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems

Regularly receive direction from supervisor and escalate questions and issues to more senior employees

Interact with team on basic information, plus internal or external customers

Required Qualifications:

6+ months of Customer Service, Financial Services or Contact Center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired

Qualifications:

Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues
Ability to execute in a fast paced, high demand, metric driven call center environment
Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy
Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers
Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information
Knowledge, understanding and experience of internet, mobile, and social media technology

Job Expectations:

Must be able to attend full duration of required training period
Ability to work additional hours as needed
Must work on-site at the location posted
This position is not eligible for Visa sponsorship

Training

Schedule:

Monday-Friday 8:00 am-4:30pm

Work Schedule:

Monday-Friday 9:30am-6:00pm
Your regular work schedule will be based on business need and may include working some holidays
Schedule may be eligible for a shift differential under the terms of the shift differential policy

Posting Location(s):

800 S Jordon Creed Pkwy, West Des Moines, IA 50266

Posting End Date:

25 Aug 2026

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada:
Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.