Customer Service Rep- DSM Metro

Customer Service Representative

We are looking for a dependable Customer Service Representative to support insurance-related customer inquiries in a permanent, remote, long-term contract role based in West Des Moines, Iowa. This position is ideal for someone who can deliver attentive service while working across multiple systems, maintaining accurate records, and responding effectively through phone and email. The right candidate will be comfortable handling both inbound and outbound communication and will bring strong follow-through, organization, and attention to detail to every interaction.

Responsibilities:

• Respond to customer questions and service requests through incoming and outgoing calls with a courteous, detail-focused approach.
• Review, update, and research insurance information while navigating multiple computer screens during live customer interactions.
• Enter customer and policy-related data accurately and maintain complete, well-documented records.
• Follow up on open items to ensure timely resolution and a consistent customer experience.