Collaboration Engineer

• Develop, implement, and support collaboration related services and solutions for consulting clients
• Build a customer-focused relationship with client to identify business challenges and develop specifications and requirements to arrive at the best solution
• Work as a member of the HBS Collaboration Team providing consultative and proactive project support to HBS’s account base
• Contribute to and impact assigned customer accounts positively
• Collaborate across multiple internal teams to ensure successful and timely delivery of the scope of work
• Contribute to product selection, configuration standards, and best practices, and educate the sales team members on these products and services to enhance the sales process
• Provide support, maintenance, and administration for HBS’ customers
• Work in a team atmosphere between regional and virtual practices
• Provide time estimates and project scopes for systems related projects
• Maintain current vendor/industry specific certifications and stay current on new products and solutions
• Meet annual billable hour goal, as defined by HBS

• 6 months to 1 year in a technical related field, internship, or equivalent
• At least one year in a technical related field (preferred)
• Experience working as a consultant (preferred)
• Associates degree, equivalent certifications or equivalent work experience
• CCNA or Equivalent
• Working knowledge of one of the following Collaboration solutions (Cisco On Prem and/or Webex, Zoom Calling, Microsoft Teams Voice) (preferred)
• Bachelor’s Degree or equivalent education/certifications (preferred)
• CCNP, CCA-V, VCA-DCV, MCA Microsoft Teams Voice Certification (MS-721) (preferred)
• Zoom competencies (preferred)

Demonstrates expertise in collaboration solutions such as Cisco On Prem, Webex, Zoom Calling, and Microsoft Teams Voice, while maintaining industry certifications. Proven ability to build customer-focused relationships and deliver consultative project support in a team-oriented environment.