Service Advisor - Truck Care

Service Advisor - Truck Care

Welcome to Love’s!

Our service advisorsarecustomer-focused professionalswholisten to the customer’s concerns and advise them on the best possible solutions.

Theyare passionate about getting our customers back on the road quickly while driving profit through sales of service, repairs and parts.

• Greeting customers in person or by phone and providing exceptional customer service

• Listen to the description of problems or service needed

• Determine type of service required based on diagnosis and prepare repair orders

• Estimate the time and cost of every repair

• Advise customers on other available services

• Secure agreement from the customer prior to all repairs

• Manages delivery of required repair action by successfully setting and managing customer expectations and accepts accountability for delivering outstanding service levels

• Clearly explain the requested service of every truck

• Act as aliaisonbetween the customers and technicians

• Maintains documentation, including purchases orders, invoices, work orders, etc.

• Verify all final invoices and reconcile work performed andcharges

• Medical/dental/vision andlifeinsuranceplans

• Flexible scheduling

• Road to Success program for career development

• On-the-job training

• Competitive pay (paid weekly)

• Holiday pay

• 401(k) with matching contributions

• Quarterly bonus opportunity

• Ability to work flexible shifts—including nights, weekends, and sometimes holidays

• Previous experience as a service manager or supervisor

• Previous mechanical experience

• Abilitytodosome light lifting (no more than 50lbs) and bending once in awhile

• Excellent communication skills

• Basic math and computer skills

From the founding of Love’s, our leaders have been passionate about providing excellent customer experiences and helping our Team Members grow. We do both within a culture of respect and inclusion. In order to sustain this culture, we will welcome individuals who are diverse in experiences, age, race, gender, sexual orientation, religion and physical or mental ability. Also, we are committed to sustaining a professional working environment where ALL people feel respected.

By doing these things we will cultivate diversity of thought and a spirit of innovation.

The opportunities for professional growth are our biggest benefit!

Love’scontinues to grow at a rate of 40+ new stores per year throughout the US. Love’s is consistentlyrankedhighlyon Forbes Magazine’s annual listing of America’s largest privately held companies. Whether corporate,retail,restaurant, ortruck care, we offer you the opportunity todriveyour own career. Join #teamloves today!

Our Culture:

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

Love's is an Equal Opportunity Employer. Veterans encouraged to apply.