Community Banker

SUMMARY

The Community Banker delivers personalized client service by holding financial conversations with clients and prospects to determine their needs and provide appropriate solutions, while maintaining client relationships in accordance with First Interstate Bank’s Service Commitments, vision, and values.

• Generous Paid Time Off (PTO) plus paid federal holidays
• Child Care Assistance Program for eligible dependents
• Exercise reimbursement program

• Delivers personalized client service in person and over the phone by answering questions, assisting with issues, and offering solutions.
• Opens and maintains a variety of products, including consumer and business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, and consumer and small business credit cards.
• Holds financial conversations with clients and prospects to determine needs and provide appropriate solutions.
• Processes new consumer loan requests and may also engage in conversations or process new small business loan requests.
• Identifies referral opportunities to other lines of business—including Home Loans, Treasury Solutions, Merchant Services, Business Banking, and Wealth Management—and consistently uses 360 View to document referrals and other client activity.
• Builds client relationships through outbound outreach and proactive engagement.
• Performs teller duties as needed, conducting financial transactions such as check cashing, deposits, withdrawals, loan payments, and accurately counting currency and coin.
• Completes work accurately with minimal errors.
• Participates in volunteer activities and financial education efforts.
• Stays current on regulatory changes and demonstrates compliance with all bank regulations, policies, and procedures related to assigned job functions.
• Performs other duties as assigned.

• Strong attention to detail and ability to follow verbal and written instructions.
• Maintains confidentiality at all times.
• Uses tact and diplomacy effectively when interacting with clients and coworkers.
• Possesses working knowledge of personal computers, Microsoft programs, and strong 10‑key skills.
• Maintains working knowledge of digital platforms, CRM systems, and emerging technologies.
• Able to read and comprehend simple instructions, short correspondence, and memos, and write simple correspondence.
• Effectively presents information in one‑on‑one and small‑group situations.
• Mathematical skills: add, subtract, multiply, divide, compute rates and percentages, and interpret bar graphs.
• Demonstrates timely completion of work and adjusts to work demands to meet deadlines.
• Produces complete and accurate work with professionalism.
• Takes personal initiative and serves as a positive example for others.
• Strong conversational ability with clients to understand their needs and originate personal loans.
• Compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and related regulations.

• High School Diploma or General Education Degree (GED) required.
• 1–3 years banking or related experience required.

• Dexterity of hands/fingers to operate computer keyboard and mouse.
• Frequently handling, hearing, talking, walking.
• Occasionally lifting (up to 25 lbs), standing, and walking.
• Moderate noise level.
• Typical work hours vary based on scheduling and business need.
• Regular and predictable attendance required.
• Travel as needed.

First Interstate Bank is an equal opportunity employer committed to a diverse workforce and a barrier‑free employment process. Employment is based solely on an individual's merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristics protected by law.

We make all reasonable accommodations to meet the obligations under the Americans with Disabilities Act and state disability laws.