Debt Collector

Job Title:

Collector

Blitt & Gaines, P.C. is seeking a motivated and detail-oriented Collector to join our dynamic Collections team. In this role, you will represent our firm and its clients by managing and recovering past-due accounts while maintaining a professional, respectful, and customer‑centric approach. You’ll engage directly with consumers and authorized third parties, negotiate payment solutions, and ensure compliance with all relevant regulations.

• Manage a high volume of inbound and outbound calls in a fast‑paced collections environment
• Maintain and update assigned accounts within the collections system daily
• Monitor and respond to client voicemail boxes, documenting and resolving messages promptly
• Negotiate payment arrangements and settlements in accordance with company and client guidelines
• Accurately update customer account information and notes
• Verify and confirm customer account details and banking information
• Process secure payments and update payment methods as needed
• Investigate and resolve discrepancies on accounts
• Communicate professionally with consumers, attorneys, and third‑party representatives
• Ensure adherence to all applicable federal and state laws (e.g., FDCPA) and client/firm compliance policies
• Assist the team with projects and other departmental tasks assigned

Performance is measured monthly through scorecards evaluating:

• Productivity metrics
• Compliance with regulatory and internal standards
• Attendance and punctuality

Performance is benchmarked against peers with rankings provided.

• Previous collections experience required
• High school diploma required; associate or bachelor’s degree preferred
• Experience in collections, customer service, sales, call centers, or QA is a plus
• Familiarity with collections software and systems (e.g., CLS, Microsoft Office Suite)
• Solid understanding of federal and state debt collection laws, including FDCPA

• Excellent verbal and written communication skills
• Strong negotiation and problem‑solving abilities
• High attention to detail and organizational skills
• Professional demeanor with a customer‑first attitude
• Ability to multitask, prioritize, and manage time effectively
• Self‑motivated, accountable, and able to work independently
• Positive mindset with adaptability and drive to learn
• Comfortable working in a performance‑driven, bonus‑structured environment

• Competitive base pay
• Monthly performance‑based bonus opportunities
• Paid Time Off (PTO) and Paid Holidays
• Comprehensive benefits package:
  Medical, Dental, Vision, Life Insurance
• Short‑Term Disability
• 401 (k) retirement plan
• Profit sharing
• Professional Growth and Advancement Opportunities