Operations Manager

At Smash Park, we are passionate, thoughtful, and competitive professionals, obsessed with serving others. As a leading eatertainment brand, we combine craft food, drinks, and pickleball with endless games, live entertainment, and weekly events to create a fun, energetic atmosphere that brings people together.

We’re looking for a driven, hands‑on Operations Manager to join our West Des Moines, Iowa team. In this role, you’ll bring expertise in both culinary/back‑of‑house and front‑of‑house operations, working closely with the General Manager to oversee daily activities and ensure an outstanding guest and team member experience.

• Lead and promote Smash Park’s core values:
  Deliver the +1 to Every Guest and Team Member, Create Legendary Experiences, Win as a Team, Perfect the Details, and Always Have Fun.
• Cultivate a culture of diversity, equity, and inclusion throughout the organization.
• Oversee daily operations, including food and beverage, culinary/back‑of‑house, front‑of‑house, events, activities, and guest service.
• Supervise, evaluate, and mentor a team of employees to ensure accountability and high performance.
• Train and develop team members to deliver exceptional guest experiences.
• Ensure compliance with food safety, liquor regulations, and quality standards.
• Monitor operational costs, identify opportunities to reduce waste, and improve profitability.
• Implement policies and protocols to maintain and improve operational efficiency.
• Help plan and execute public and private events to promote the Smash Park brand.
• Continuously review and improve the overall guest experience—from product quality to service delivery.
• Report directly to the venue’s General Manager, collaborating to ensure smooth operations and a positive work environment.

• 2+ years of experience in hospitality management, including both culinary/back‑of‑house and front‑of‑house operations. Leadership experience in both is strongly preferred.
• Strong organizational, leadership, and interpersonal skills.
• Excellent financial management and analytical abilities.
• Experience with restaurant management and accounting software.
• In‑depth knowledge of food safety, liquor requirements, and quality standards.
• Ability to thrive in a fast‑paced, active environment, including nights, weekends, and holidays.
• Salary is based on experience, skills, and qualifications.

This role is bonus‑eligible.

We are an Equal Opportunity Employer and value diversity. All employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.