Network Operator

Position Overview

Responsible for monitoring network performance to identify, communicate, and manage outages and potential maintenance. Assign and prioritize maintenance technician workload to maintain optimal plant performance. Provide support for field staff using plant monitoring and workforce management tools. Other duties include monitoring maintenance technicians through phone contact, email, instant messaging, and the Workforce Management systems.

• Company provided equipment
• Hybrid schedule
• Health, vision, and dental insurance
• Paid vacation, holidays and flex paid time off
• 401(k) with generous company match
• Employee discounts on Mediacom services where available; reimbursement for internet/cable services in areas where Mediacom services are not available
• Education enrichment up to $5,000 per year for qualified employees
• Employee wellness program

• Outage tracking, escalation, and identification via system monitoring tools
• Initiate communication with maintenance technicians to gather updates and ensure safety
• Prioritize, assign, and dispatch work for maintenance technicians via Workforce Management
• Provide troubleshooting guidance to maintenance technicians through system monitoring tools
• Record accurate and detailed outage/maintenance data via database
• Answer inbound calls from technicians in a timely manner and provide support
• Constantly monitor all outage detection tools (CID, Alarm Central, Auto Outage Dashboard, and near real-time trouble call report)
• Monitor system picture performance to verify all channels are on air and clear, reporting irregularities to proper personnel
• Perform other duties as required or assigned

• 1+ year of customer experience; telecommunications industry preferred
• Ability to perform routine dispatching functions such as answering telephones and using instant messenger
• Strong oral communication and interpersonal skills
• Ability to work in a fast-paced environment while multitasking
• Demonstrated use of computer programs including but not limited to Microsoft Office, Project, etc.
• Excellent planning skills with a track record of successful accomplishments
• Ability to work required days and hours; could be second or third shift. Weekends possible
• Regular attendance required

Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management;

rewards; promotions; training and development; reassignments; discipline; and separations.

Disclaimer:
The salary range for this position is $14.00 - $18.00 an hour. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.