Network Operator

Network Operator

Responsible for monitoring network performance to identify, communicate, and manage outages and potential maintenances. Assign and prioritize maintenance technician workload to maintain optimal plant performance. Provide support for field staff using plant monitoring and workforce management tools. Other duties include but are not limited to monitoring maintenance technicians through phone contact, email, instant messaging and the Workforce Management systems.

Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America’s major cities and smaller regions. The services we offer—faster, more reliable internet; expanded, free digital and HD TV choices; and superior home‑security and phone technology—are a direct result of our culture of growth and innovation.

As we continue to grow, we aim to lead in delivering high‑tech entertainment, communications, and internet products to the communities we serve. We are seeking talented professionals to partner with us in meeting these challenges.

Responsible for monitoring network performance to identify, communicate, and manage outages and potential maintenances. Assign and prioritize maintenance technician workload to maintain optimal plant performance. Provide support for field staff using plant monitoring and workforce‑management tools. Other duties include monitoring maintenance technicians through phone, email, instant messaging, and workforce‑management systems.

• Company provided equipment
• Hybrid schedule
• Health, vision, and dental insurance
• Paid vacation, holidays, and flex paid time off
• 401(k) with generous company match
• Employee discounts on Mediacom services; where services are not available, a reimbursement of internet/cable services is provided
• Education enrichment up to $5,000 per year for qualified employees
• Employee wellness program

• Responsible for outage tracking, escalation, and outage identification via system monitoring tools
• Initiate communication with maintenance technicians to gather updates and ensure safety
• Prioritize, assign, and dispatch work for maintenance technicians via workforce‑management system
• Provide maintenance technicians troubleshooting guidance through system monitoring tools
• Record accurate and detailed outage/maintenance data via database
• Answer inbound calls from technicians promptly and provide support
• Constantly monitor all outage detection tools such as CID, Alarm Central, Auto Outage Dashboard, and near real‑time trouble call report
• Monitor system picture performance to verify that all channels are on the air and clear, reporting irregularities to proper personnel
• Perform other duties as required or assigned

• 1+ years of customer experience, telecommunications industry preferred
• Ability to perform routine dispatching functions such as answering telephones and using instant messenger
• Strong oral communication and interpersonal skills
• Demonstrated ability to work in a fast‑paced environment while multitasking
• Demonstrated use of computer programs including Microsoft Office and project management tools
• Excellent planning skills with a track record of successful accomplishments
• Ability to work required days and hours; may be second or third shift; weekends possible
• Regular attendance required

Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including recruitment, hiring, job assignments, performance management, rewards, promotions, training, reassignments, discipline, and separations.

The salary range for this position is $14.00–$18.00 per hour. When making a job offer, we consider factors such as years of related work experience, relevant skills and qualifications, education level, and certifications/licenses.