Sr Configuration Analyst - Salesforce Administrator

What You Can Expect In This Role

With limited oversight, the Senior Configuration Analyst is responsible for maintaining and enhancing software applications for Sammons Financial Group Companies. This role requires expertise in configuring and customizing applications to align with business needs and improve system capabilities. The Analyst will manage application configuration, develop and implement advanced procedures, and create comprehensive reporting related to the performance and monitoring of the software applications.

Responsibilities include collaboration across business stakeholders to grasp requirements, offering advice, and ensuring data and development precision.

• Integrate, configure and maintain systems to enable efficiencies in crucial areas of the business.
• Gather and document business requirements, with an emphasis on developing technical specifications. Develop process flows and configuration design alongside testing for deployment, as needed.
• Create and maintain custom objects, forms, fields, views, reports, workflows, dashboards, campaigns and functions, etc. as applicable to the software solution.
• Lead stakeholder engagement efforts and collaborate with team members to comprehend projects, facilitate business processes analysis, gather and document requirements, and configure and implement technology solutions.
• Partner with key departmental stakeholders to translate business requirements into functional technical specifications to meet or surpass the user needs.
• Lead and coordinate daily platform maintenance, including user account administration, production support, report and dashboard generation, form management, workflows, performance monitoring, backups, security, sharing rules, data content, technical issue resolution for users and license management, as applicable to the software solution.
• Lead data and analytics by structuring, safeguarding, and ensuring data integrity within the platform, while also interpreting data through reports and dashboards, as applicable to the software solution.
• Design comprehensive solutions by employing configuration and customization strategies that adhere to software standards and methodologies, as applicable to the assigned software solution.
• Utilize designated automation tools and technologies to enhance and streamline business and technical processes within the supported software solution.
• Implement changes from development to testing and production environments utilizing established continuous integration and continuous delivery (CI/CD) processes and technologies.
• Demonstrate a strong grasp of the organization's System Development Life Cycle (SDLC).
• Partner with various internal technology teams to address and resolve issues.
• Managing key aspects of vendor management, including fostering relationships, overseeing performance monitoring and reporting, resolving issues, coordinating vendor communication and driving continuous improvement initiatives.
• Lead and ensure the accuracy of comprehensive documentation that details data flow from source systems to end-user applications, utilizing in-depth knowledge of Sammons Financial Group data to ensure all transformation and processes are meticulously mapped and tracked.
• Develop, conduct, and monitor functional, performance and regression tests on both new and existing software configurations, while actively engaging in and guiding peer code reviews, using extensive software expertise.
• Lead the deployment of platform updates and ensure the efficient integration of new features. Oversee new platform releases and effectively implement new features.
• Facilitate communication among development teams to design and implement solutions, ensuring compliance with industry best practices and code quality standards.
• Produce results in a dynamic, fast‑paced environment by collaborating effectively with teams and prioritizing multiple projects and initiatives simultaneously.
• Commitment to embrace Sammons Financial Group Companies shared values (Accountability, Connection, Openness, Respect and Integrity).
• As stated within the Company Attendance and Punctuality policy, regular attendance is…