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Lead Technical Support Specialist
Job in
West Des Moines, Polk County, Iowa, 50265, USA
Listed on 2026-06-20
Listing for:
GE Vernova Inc.
Full Time
position Listed on 2026-06-20
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Providing technical support for customers, the full-time remote Lead Technical Support Specialist will manage case requests from initiation to resolution, investigate technical issues, and maintain customer relationships.
Key responsibilities:- Deliver ongoing technical support and manage case activities through various communication channels
- Investigate and resolve technical problems, collaborating with Product Line groups to ensure timely closure
- Maintain accurate records in quality management and customer relationship management tools, while preparing documentation and reports for customer reviews
- Engineering degree or Technologist Diploma with related work experience
- Minimum 5 years of industry experience, including 5 years in Monitoring & Diagnostics
- Strong knowledge of GE Vernova Monitoring and Diagnostics devices
- Ability to set up equipment and reproduce customer-reported issues
- Willingness to provide on-call and after-hours support as needed
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