Junior Technician

Full Time Technical West Des Moines, IA, US

Schrock Innovations is growing, and we’re looking for a friendly, motivated Junior Technician to join our Des Moines Service Center team full-time. This entry‑level position is a great fit for someone who enjoys helping people, has an interest in technology, and is excited to learn hands‑on in a supportive service environment.

• Assist customers at the Service Center (walk‑in, phone call, or a scheduled home visit)
• Deliver quality customer service that makes the customer feel heard and supported
• Diagnose and troubleshoot first‑level technical support for hardware, software, and network issues, escalating complex issues to senior technicians
• Help customers understand their devices and proactively suggest ways to improve their technology
• Accurately document service events, including issue and resolution

• Collaborative team environment
• Advancement Opportunities – we promote from within
• Real world experience with diverse tech challenges
• Access to emerging technologies and tools to sharpen your skills
• The chance to make a difference by helping customers feel confident with technology
• Comprehensive benefits including medical, dental, and vision coverage, retirement plans, paid time off (PTO), and exclusive employee discounts!

• Available to work a full‑time schedule, weekends included
• High School Diploma
• 1 year customer‑facing experience (retail, tech support, service industry)
• A strong desire to solve problems and help others
• Basic familiarity with computers, smartphones, and common operating systems (Windows, macOS, iOS, Android)
• Excellent verbal and written communication skills
• Valid driver’s license to travel from the Service Center for home visits
• Ability to lift up to 50 lbs. and perform tasks that include standing, bending and kneeling

Schrock Innovations has been a trusted name in tech support for over 25 years, serving Nebraska and Iowa with award‑winning service. We’re locally owned, customer‑focused, and committed to growing our team from within. When you join us, you become part of a supportive environment where your ideas matter, your growth is encouraged, and your work directly impacts the clients and communities we serve!

Wednesday to Saturday 10am to 6pm and Sunday 12-5pm