Technology Business Systems Consultant

Strategic Staffing Solutions is currently looking for a Technology Business Systems Consultant for a W2 contract opportunity!

Technology Business Systems Consultant – Print Systems

• Highly prefer:
  Charlotte, NC / Tempe, AZ
• Second preference:
  West Des Moines, IA

Work Schedule: Hybrid

Duration: 18 months

This is a W-2 contract opportunity, and candidates must be able to work on our W-2 only. NO C2C or 1099.

We are seeking a highly skilled Technical Operations Consultant to support enterprise print and document delivery systems within a complex, integrated technology environment. This role focuses on print operations, system integrations, and document lifecycle management, requiring strong hands‑on technical expertise and deep familiarity with print ecosystems.

The consultant will play a critical role in supporting ongoing transformation initiatives, including print modernization, outsourcing, and digital communication strategies, while ensuring operational stability across multiple integrated systems.

• Print operations support: Drives execution across Transactional Print Outsourcing Readiness, letter digitization, and print aggregation initiatives
• System integration: Supports integration of print processes with Electronic Customer Communications Management (ECCM)
• Application support: Provides hands‑on support for DocD and PJADF applications to ensure stability and continuity of print operations
• Technical proficiency required: Strong working knowledge of Jira, DocD, Print Delivery Hub (PDH), and Ricoh Process Director (RPD)
• Data & file expertise: Solid understanding of Mail Run Data Files (MRDF) and how they flow through print production processes
• Operational knowledge: Familiarity with the inner workings of the company’s print facilities and end‑to‑end print lifecycle
• Self‑starter mindset: Able to quickly ramp and operate independently with minimal direction in a fast‑paced environment
• Analytical capability (preferred): SQL proficiency to support data analysis, troubleshooting, and operational insights.

• Print Operations & System Support
  • Provide hands‑on technical support for enterprise print platforms, including Ricoh Process Director, Print Delivery Hub, DAK/DAKD (document tracking and reconciliation system), and additional print‑related applications.
  • Troubleshoot end‑to‑end print workflows, including data ingestion and transformation, print composition and spooling, and mail processing and distribution.
  • Investigate and resolve production issues, including data mismatches and processing errors.
• System Integration & Data Flow Management
  • Support integrations across ~20+ interconnected systems using APIs and service‑based architecture, Kafka‑based messaging integrations.
  • Analyze and track document lifecycle events from creation through print and mail delivery.
  • Work closely with upstream partners in Enterprise Content Management and downstream print systems.
• Operational Execution & Initiatives
  • Contribute to key strategic initiatives, including Print Outsourcing Initiative (standardization of architecture, materials, and processes) and Letters Digitization Initiative (transition from print to digital delivery).
  • Assist with onboarding and integration of new platforms such as Enterprise Customer Communications Management (ECCM).
• Development, Configuration & Agile Delivery
  • Perform configuration and light development work across print and tracking systems.
  • Collaborate within Agile teams using tools like JIRA.
  • Support enhancements, defect resolution, and production releases.
• Print Domain Expertise
  • Apply knowledge of print and mail operations, including print file formats and spooling, mail run data and insertion processes, print floor operations and workflows.
  • Partner with print vendors and internal stakeholders to ensure seamless delivery.

• Strong hands‑on experience in technical operations within print systems.
• Deep understanding of document lifecycle tracking, system‑to‑system data flow and integration, and production print environments.
• Experience troubleshooting complex, integrated applications.
• Familiarity with service‑oriented architecture and APIs, Kafka or similar messaging technologies.
• Ability to quickly ramp up and operate independently with minimal oversight.

• Prior experience with Open Text Exstream/Dialogue or similar document composition tools.
• Experience with Mainframe print environments (JES2/JES3).
• Experience with Ricoh Process Director or similar print management tools.
• Experience in financial services or regulated enterprise environments.
• Basic SQL proficiency (querying, troubleshooting, data validation).