Service Desk Technician

Service Desk Technician 1 – Full-time

We are seeking an IT Service Desk Technician who is ready to jump into a dynamic environment where rapid response, ongoing learning and innovative thinking are valued and encouraged. This role is ideal for those who thrive in fast‑paced settings and are eager to grow their skills while delivering top‑notch IT support.

• Address user‑reported issues with a sense of urgency and efficiency. Our streamlined processes and state‑of‑the‑art tools enable you to manage and resolve support requests swiftly.
• Engage in continuous learning opportunities. We offer access to the latest technology and resources to keep your skills sharp and up to date.
• Exercise your creative problem‑solving abilities. You'll have the freedom to think outside the box, experiment with innovative solutions, and contribute to improving our IT support processes.

• A fast‑paced and responsive work environment.
• Comprehensive training and professional development programs.
• A culture that values innovative problem‑solving and creative thinking.
• Competitive salary and benefits package.

• Provide first‑level support to end‑users for computer hardware, software, and mobile devices.
• Ensure accurate and timely completion of work orders as assigned by the Service Desk Manager.
• Handle Windows installations, configurations, and problem resolution.
• Install and resolve issues with Microsoft technologies (Office, Outlook, One Note, Teams, One Drive) and other company software.
• Conduct workstation and laptop builds, hardware replacements, PC reimaging, and driver installation services.
• Maintain and support conference room technologies.
• Provide support and problem resolution for phone, video conferencing, VPN, and instant messaging.
• Collaborate with the Service Desk Team to identify and resolve emerging issues.
• Utilize basic networking tools for troubleshooting network, connectivity, and performance issues.
• Maintain the security and confidentiality of company technologies and systems.
• Offer friendly and courteous support to clients, especially during IT emergencies.

• This role will be based in Des Moines, Iowa. This is an on‑premises position and is not a remote work position.
• Strong understanding of Windows and Office 365 products, and mobile device setup and support.
• Basic knowledge of networking technologies.
• Excellent problem‑solving skills and a positive, friendly attitude.
• Strong written and verbal communication skills.

• Medical, Dental, Vision – 4 tiers of coverage
• Voluntary Life Insurance – Employee, Spouse, and Child
• Voluntary Insurance Plans – Accident, Critical Illness, & Hospital Indemnity
• FSA – Medical & Dependent Care
• 8 Paid Holidays + PTO
• Paid Parental Leave
• 401K/Roth 401K with Company Match
• Overtime Bonus
• Profit Sharing Bonus
• First Time License Bonus
• Tuition Reimbursement & Licensure/Certification Financial Support
• Professional Development Opportunities
• Calm Meditation & Stress Relief Subscription
• …And Many More!

Shive-Hattery is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.