Senior Business Insights Analyst

Philo: a streaming service for TV and movie lovers

Philo is building a modern TV company that combines high-quality streaming technology with a clear point of view on value, simplicity, and the viewing experience. Our product now spans paid subscription plans, premium bundles, add‑ons, and a growing free‑channel experience—creating a business that sits at the intersection of product, content, subscriptions, billing, and a rapidly changing media landscape.

Data underpins nearly every important decision  company operates in an event-rich environment with large-scale behavioral, subscription, billing, and content data that inform work across acquisition, retention, product experience, streaming quality, pricing, content discovery, and long-term customer value.

Philo's data organization spans data science, data engineering, analytics engineering, and business-facing analytical partners who work closely with Finance, Product, Growth, Lifecycle Marketing, Content, Customer Experience, Operations, and other teams. As Philo continues to evolve its plan structure across paid plans, free channels, and add‑ons—and as customers interact through both direct and partner billing experiences—trusted business insights become even more important.

We're looking for a Senior Business Insights Analyst to help Philo make better, faster decisions through rigorous analysis, trusted metrics, and strong cross-functional partnership. This is a high-impact individual contributor role for someone who is equally comfortable owning recurring KPI reporting, diving into ambiguous ad‑hoc questions, and presenting clear, decision-ready recommendations to senior stakeholders.

You will serve as a strategic analytical partner across multiple parts of the business, with especially deep ownership in billing and subscription analytics—including trial conversion, activation, renewals, churn, reactivation, plan migration, add‑on behavior, pricing and packaging performance, refunds and credits, failed payments, involuntary churn, and the differences between direct and partner billing experiences. You will help Philo understand the health of its subscriber base and revenue streams in a way that connects clearly to action.

This role will also touch many other parts of the company. One week you may be helping Finance understand a revenue variance or size a packaging scenario; the next you may be partnering with Product on funnel friction, Growth on acquisition quality and retention, Content on engagement patterns, or Customer Experience on account and billing pain points. The ideal candidate combines analytical depth, business fluency, crisp communication, and a high bar for data quality.

They do not wait to be told exactly what analysis to run—they refine the question, frame the decision, and deliver work people trust and use.

• Own and evolve the core business scorecards, dashboards, and ad‑hoc analyses leaders use to monitor subscriber growth, revenue, billing health, retention, engagement, content performance, and monetization trends.
• Translate ambiguous questions from stakeholders into structured analytical plans, clear findings, and actionable recommendations that inform real decisions.
• Build deep expertise in Philo's billing and subscription ecosystem, including trials, conversion, renewals, churn, reactivation, plan migration, add‑on attach, refunds, credits, failed payments, involuntary churn, and direct vs. partner billing flows.
• Identify the operational and product levers that improve subscriber health, reduce friction, and strengthen revenue retention across the lifecycle.
• Partner with Growth and Lifecycle Marketing on acquisition quality, funnel performance, cohort health, promotional effectiveness, winback programs, and LTV/CAC context.
• Partner with Product, Design, and Data Science on customer journey analysis, feature adoption, experimentation readouts, and insight generation across the viewing and account experience.
• Partner with Content, Programming, and Marketing to understand which channels, titles, and viewing patterns drive acquisition, engagement, retention, upsell,…