Technology Business Systems Consultant

Technology Business Systems Consultant – Print Systems

Location:

Highly prefer:
Charlotte, NC/Tempe, AZ Second pref:
West Des Moines, IA

Work Schedule:

Hybrid Duration: 18 months

This is a W-2 contract opportunity, and candidates must be able to work on our W-2 only. NO C2C or 1099.

Position Overview:

We are seeking a highly skilled Technical Operations Consultant to support enterprise print and document delivery systems within a complex, integrated technology environment. This role focuses on print operations, system integrations, and document lifecycle management, requiring strong hands-on technical expertise and deep familiarity with print ecosystems.

The consultant will play a critical role in supporting ongoing transformation initiatives, including print modernization, outsourcing, and digital communication strategies, while ensuring operational stability across multiple integrated systems.

Key Skills:

• Print operations support:
  Drives execution across Transactional Print Outsourcing Readiness, letter digitization, and print aggregation initiatives
• System integration:
  Supports integration of print processes with Electronic Customer Communications Management (ECCM)
• Application support:
  Provides hands-on support for DocD and PJADF applications to ensure stability and continuity of print operations
• Technical proficiency required:
  Strong working knowledge of Jira, DocD, Print Delivery Hub (PDH), and Ricoh Process Director (RPD)
• Data & file expertise:
  Solid understanding of Mail Run Data Files (MRDF) and how they flow through print production processes
• Operational knowledge:
  Familiarity with the inner workings of the company's print facilities and end-to-end print lifecycle
• Self-starter mindset:
  Able to quickly ramp and operate independently with minimal direction in a fast-paced environment
• Analytical capability (preferred): SQL proficiency to support data analysis, troubleshooting, and operational insights.

Key Responsibilities:

• Provide hands-on technical support for enterprise print platforms, including:
• Ricoh Process Director
• Print Delivery Hub
• DAK/DAKD (document tracking and reconciliation system)
• Additional print-related applications
• Troubleshoot end-to-end print workflows, including:
• Data ingestion and transformation
• Print composition and spooling.
• Mail processing and distribution
• Investigate and resolve production issues, including data mismatches and processing errors
• Support integrations across ~20+ interconnected systems using:
• APIs and service-based architecture
• Kafka-based messaging integrations
• Analyze and track document lifecycle events from creation through print and mail delivery
• Work closely with upstream partners in Enterprise Content Management and downstream print systems
• Contribute to key strategic initiatives, including:
• Print Outsourcing Initiative (standardization of architecture, materials, and processes)
• Letters Digitization Initiative (transition from print to digital delivery)
• Assist with onboarding and integration of new platforms such as Enterprise Customer Communications Management (ECCM)
• Perform configuration and light development work across print and tracking systems
• Collaborate within Agile teams using tools like JIRA
• Support enhancements, defect resolution, and production releases
• Apply knowledge of print and mail operations, including:
• Print file formats and spooling
• Mail run data and insertion processes
• Print floor operations and workflows
• Partner with print vendors and internal stakeholders to ensure seamless delivery

Required Qualifications:

• Strong hands-on experience in technical operations within print systems
• Deep understanding of:
• Document lifecycle tracking
• System-to-system data flow and integration
• Production print environments
• Experience troubleshooting complex, integrated applications
• Familiarity with:
• Service-oriented architecture and APIs
• Kafka or similar messaging technologies
• Ability to quickly ramp up and operate independently with minimal oversight

Preferred Qualifications:

• Prior experience with:
• Open Text Exstream/Dialogue or similar document composition tools
• Mainframe print environments (JES2/JES3)
• Ricoh Process Director or similar print management tools
• Experience in financial services or regulated enterprise environments
• Basic SQL proficiency (querying, troubleshooting, data validation)

Beware of scams. S3 never asks for money during its onboarding process.