Salesforce Administrator

Job Description

We are looking to add a Salesforce Administrator to join our IT team in West Des Moines, Iowa. Offering a forward-thinking, innovative, and vibrant company culture, along with the opportunity to share your unique potential, there really is no place like Holmes!

The purpose of this position is to play a vital role in configuring the Salesforce platform to deliver new functionality to enhance the user experience for our employees and customers. The Salesforce Administrator II should enjoy learning new business processes in order to translate them into technical solutions on the Salesforce platform.

Salesforce configuration changes, including (but not limited to) page layouts and lightning pages, record types, approval processes, apps, and flow. Analyze requirements and translate into scalable solutions with a focus on exceptional user experience. Support enterprise custom applications (HMA Foundation, Shareholder, Marketing Cloud, etc.). Troubleshoot and resolve user issues and provide timely support Offer knowledge/support to internal teams facilitating new user setup, data cleansing, reports/dashboards.

Remain informed of new Salesforce features and functionality and providing recommendations for process improvements Perform special projects and other duties as required.

Experience working on Salesforce platform. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to exert up to 10 pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull objects. Must be knowledgeable of and comply with HMA's Client Privacy Policy, HIPAA regulations and E&O procedures and policies.

• Education:
  
  Bachelor’s degree in computer science, information systems or a related field preferred.
• Experience:
  
  2-4 years Salesforce Experience.
• Knowledge of Financial Services Cloud, Experience Cloud and Marketing Cloud preferred.
• Salesforce Administrator Certification preferred.

In addition to the responsibilities, knowledge, skills, and abilities outlined in this job description, the Company also assesses and develops employees based on core and technical competencies through a performance management process. Competencies applicable to this role include:
Core Competencies Trust:
Build trust through honest and caring actions and consistently do the right thing. Communication:
Seek understanding to convey messages and information to others in a caring and constructive manner. Client Focus:
Establish meaningful client relationships with internal and external. Teamwork:
Contribute to the success of the organization by effectively influencing others and uplifting the experiences and unique strengths. Technical

Competencies:

Business & Technology Knowledge:
Invest in the development of technical knowledge, understand business needs to make informed decisions and deliver technology solutions, including effective related processes and procedures. Problem Solving:
Ability to efficiently identify problem(s) and utilize resources to determine root cause(s) and suggest and implement solutions or improvements.

In addition to being great at what you do, we place a high emphasis on building a best-in-class culture. We do this through empowering employees to build trust through honest and caring actions, ensuring clear and constructive communication, establishing meaningful client relationships that support their unique potential, and contributing to the organization’s success by effectively influencing and uplifting team members.

• Paid Parental Leave and supportive New Parent Benefits — We know being a working parent is hard, and we want to support our employees in this journey!
• Company paid continuing Education & Tuition Reimbursement — We support those who want to develop and grow.
• 401k Profit Sharing — Each year, Holmes Murphy makes a lump sum contribution to…