Senior Salesforce Administrator

Duration: 10+ Months

Location: IA-West Des Moines, Hybrid 3-4 days onsite

Overview: Every Turnberry consultant belongs to a practice, an internal group of consultants and leaders with shared experience and expertise. Each of these practices aligns to one of the core services Turnberry offers to clients. As a Senior Salesforce Administrator, you will join Turnberry's Salesforce practice. With our status as one of the fastest-growing Salesforce Consulting Partners, Turnberry Solutions is a recognized authority in delivering holistic solutions for businesses aiming to maximize Salesforce operations.

Turnberry's Salesforce practice encompasses strategic planning, full-scale implementation and rollout, managed services.

• Senior Salesforce Administration and Solution Design
  • Design, configure, test, deploy, and maintain complex declarative Salesforce solutions using Flow, custom objects and fields, record types, Lightning pages, validation rules, formulas, queues, assignment rules, approval processes, and related platform capabilities
  • Evaluate business requests, recommend practical solution options, and balance user experience, scalability, security, technical debt, and long-term maintainability
  • Extend and support Salesforce Financial Services Cloud and Service Cloud capabilities in alignment with enterprise architecture and platform standards
  • Identify when requirements exceed declarative capabilities and partner with architects and developers to define custom-development needs and acceptance criteria
• Agency Operations and Business Partnership
  • Partner with agency-operations subject-matter experts to understand and improve producer onboarding, contracting, licensing, appointments, hierarchy, profile maintenance, and service workflows
  • Translate business processes and regulatory or operational requirements into user stories, configuration designs, process maps, and testable acceptance criteria
  • Facilitate solution reviews, demonstrations, and user-acceptance testing with technical and non-technical stakeholders
  • Recommend process improvements and standardization opportunities rather than simply automating existing practices
• Case Management, Routing and Digital Experience
  • Configure and optimize Service Console, case-management workflows, Omni-Channel routing, queues, assignment rules, entitlements or service processes, and automation frameworks
  • Support Salesforce Experience Cloud, including portal configuration, user access, sharing, navigation, and Lightning-based experiences
  • Administer and support managed packages such as Agent Sync, including configuration, release-impact assessment, troubleshooting, and vendor coordination
• Security, Data Quality and Platform Governance
  • Administer profiles, permission sets and groups, roles, sharing rules, external-user access, and field-level security using least-privilege principles
  • Maintain data quality through validation, duplicate-management practices, monitoring, reconciliation, and partnership with data and integration teams
  • Perform impact analysis for configuration changes, integrations, managed-package upgrades, and Salesforce seasonal releases
  • Establish and follow standards for naming, documentation, reusable automation, configuration ownership, and platform health
• Release Management, Support and Agile Delivery
  • Coordinate configuration changes and deployments across development, test, and production environments using Flosum and Azure Dev Ops (ADO)
  • Participate in backlog refinement, sprint planning, daily standups, demonstrations, retrospectives, and production-release activities
  • Troubleshoot complex platform, access, automation, data, and integration issues; perform root-cause analysis and drive issues to resolution
  • Develop and maintain solution documentation, configuration inventories, runbooks, release notes, and knowledge-transfer materials

• 6+ years of hands‑on Salesforce administration and declarative solution-delivery experience, including ownership of complex enterprise implementations or production platforms
• Advanced experience with Flow and Salesforce automation, including record‑triggered, screen, scheduled, and subflow patterns; strong ability…