Senior Business Analyst

• Meet with customers to understand business needs and project goals
• Identify, create, and facilitate process design changes through business and systems process analysis and design
• Gather business requirements, conduct needs assessments, and develop functional specifications
• Lead customers through requirements processes using decomposition, prototyping, current-state/target-state mapping, and other techniques
• Create statements of work, business requirements documents, user stories, process flow diagrams, and project plans
• Communicate requirements to development teams through specifications, user stories, statements of work, and other documentation
• Lead test strategy, including test plans, test cases, and test execution
• Prepare training materials and provide customer and project-team training
• Manage and organize multiple projects to ensure timely completion
• Lead initial scoping, proposals, and resource coordination during presales
• Manage customer engagements and deliver agreed scope on time and on budget
• Lead presales by gathering high-level requirements, writing statements of work, and facilitating estimates
• Plan, execute, and close small to medium projects when applicable
• Manage project timelines, resources, and budgets
• Coordinate and lead project teams
• Monitor project progress and adjust as necessary
• Communicate project status, risks, and issues to stakeholders
• Use HBS project tools and standards
• Participate in professional communities and technology-related forums
• Work across multiple industries, functional areas, and business processes
• Review and update HBS standard methodologies
• Travel occasionally to service customers, up to 25% of the time

• 6+ years of experience performing software analysis and requirements gathering
• 6+ years of experience implementing both custom and off-the-shelf business systems
• 6+ years of experience in User Experience and Usability
• Bachelor’s Degree in computer science, Information Technology, Management Information Systems, Business Analytics or Business Administration or equivalent experience
• Strong skills with Microsoft Office 365 products including Word, Excel, PowerPoint, Visio, Outlook, Teams, SharePoint, and Project
• Strong soft skills demonstrating leadership and emotional intelligence for managing difficult conversations, conflict management, problem solving, and managing complex teams
• Strong project management ability
• Ability to successfully manage multiple tasks
• Strong relationship-building and communication skills
• Outcome-focused mindset
• Strong prioritization skills
• Team-player attitude
• Professional attitude and respectful demeanor
• Ability to travel up to 25% of the time when required
• Must meet annual billable hour goal as defined by HBS

Demonstrates expertise in software analysis, requirements gathering, and project management, with a strong focus on user experience and usability. Proficient in creating documentation and facilitating communication between stakeholders and development teams.

• Software Analysis
• Requirements Gathering
• Project Management
• User Experience
• Microsoft Office 365

• Business Process Analysis
• Functional Specification Development
• Test Strategy Development
• Process Flow Diagram Creation
• Project Planning
• Resource Coordination
• Budget Management
• Stakeholder Communication
• Presales Engagement
• Training Material Preparation

• Leadership
• Emotional Intelligence
• Conflict Management
• Problem Solving
• Relationship Building

• Business Systems Implementation
• User Stories
• Statements of Work
• Project Timelines
• Functional Area
  
  s

• HBS Project Tools
• Microsoft Word
• Microsoft Excel
• Microsoft Power Point
• Microsoft Visio
• Microsoft Outlook
• Microsoft Teams
• Microsoft Share Point
• Microsoft Project