Junior Systems Administrator

Job Summary

The Jr. Systems Administrator provides second and third-tier technical support and systems administration across Outcomes’ distributed environment, serving as the escalation point for associates and other front-line developers/vendors when issues exceed the scope of desktop-tier support. This role administers core infrastructure;
Active Directory, Intune Policy, Windows Server, and Azure/Entra  services, etc., while continuing to resolve complex endpoint, application, and connectivity issues. It plays a supporting role in site-level endpoint lifecycle and associate onboarding/offboarding activities. This position sits at the second tier of the Outcomes IT Skills and Competency Framework, immediately above Desktop Technician; the candidate is expected to build toward Systems Administrator proficiency through the development and certification path defined in this description.

Serves as the primary escalation point for issues raised by Access One and other front-line support staff that require deeper systems knowledge, Active Directory and Intune Policy troubleshooting, Windows Server role and dependency issues, Azure/Entra  and SSO problems, and complex network connectivity faults. Administers associates and group objects in Active Directory and Entra , manages Intune settings, and performs Windows Server administration tasks under the guidance of a Sr./Principal

Systems Administrator and/or Director of IT. Documents escalated issues and resolutions and provides backup coverage for site-level as needed.

Administers Entra  Active Directory identity objects, group memberships, and access levels in accordance with least-privilege guidance; registers and troubleshoots MFA; and resolves escalated SSO configuration issues. Maintains working familiarity with Outcomes’ AWS, Azure, and Google Cloud footprint, and develops hands-on exposure to Azure IaaS resources (VMs, networking, others) under supervision. Assists the security team with baseline security configuration and compliance review tasks.

Supports and, where needed, backstops the site-level endpoint lifecycle — imaging and provisioning through Intune and Autopilot, workstation patch management, endpoint security agent (EDR) health and remediation, and hardware repair/warranty/RMA coordination for escalated cases. Maintains the accuracy of asset inventory records for systems under this role’s administration and supports device recovery for associate offboarding at the systems level.

Writes and adapts Power Shell scripts to automate routine administration tasks; documents standard operating procedures and knowledge base articles; mentors Access One on troubleshooting technique and escalation criteria; and contributes to process improvements within the IT Skills and Competency Framework.

Proficiency levels below follow the Outcomes IT Skills and Competency Framework.

• Required = strong working knowledge, performed independently.
• Intermediate = solid understanding, performs with minimal guidance.
• Basic = foundational knowledge, developing.
• Awareness = understands the concepts with limited hands-on exposure.

• Windows and macOS desktop/laptop administration – Required
• Intune, Autopilot, and imaging software, including MDT and Endpoint Central – Required
• Hardware diagnostics, component replacement, and warranty/RMA coordination – Required
• Device inventory accuracy and asset record maintenance – Required
• Peripheral, printer, and conference-room AV support – Intermediate

• Active…