Practice Manager at Grand Ave Veterinary Hospital

Practice:

Grand Avenue Veterinary Hospital has been proudly serving the West Des Moines, Des Moines, Norwalk, Urbandale, Clive, and surrounding communities since the 1950s. We provide comprehensive, progressive care to dogs and cats in a welcoming, family-friendly setting where clients are on a first-name basis with our doctors and staff. Our focus is on building strong, lasting relationships with pets and their people while practicing high-quality medicine.

Our medical team includes:

• Dr. Christine Wauhob
  , a 1998 graduate of Iowa State University College of Veterinary Medicine, has been with the practice since 2005. She works part-time with a strong focus on oncology, pathology, and internal medicine. Dr. Christine is known for her thorough diagnostic work-ups and does not perform surgical procedures.
• Dr. Emily Gearig
  , a 2011 graduate of Iowa State University, joined our practice in July 2023 and became managing DVM in October 2023. With 12 years of mixed animal experience in Ohio, Dr. Emily brings a wide skill set, including certification in Veterinary Spinal Manipulative Therapy (chiropractic care) since 2018. She also provides laser therapy, soft tissue surgery, dental/oral surgery, and ultrasound.
• Dr. Adam Steffensmeier
  , a 2025 graduate of Iowa State University, is the newest addition to our team, bringing fresh knowledge and enthusiasm to our practice.

Our doctors are supported by a dedicated team of veterinary technicians and support staff who are passionate about patient care, client education, and teamwork.

At Grand Avenue Veterinary Hospital, we take pride in blending progressive medicine with a small-town, personal feel.

Reporting to the Regional Director of Operations, the Practice Manager manages all essential business functions in veterinary practice and supports the practice teams. The Practice Manager works in partnership with the Managing Doctor (MDVM) to ensure successful practice operations, high client satisfaction, and to manage practice teams. In collaboration with the MDVM, the Practice Manager is responsible for ensuring profitability of the practice, growing the business and all the while protecting the practice legacy.

The critical focus areas to drive the desired success fall under the following umbrellas:
Practice Operations, HR, Marketing, Strategic Planning, and IT Management. The Practice Manager must be a strong people manager, possess great business acumen and enjoy leading and developing a team. Additionally, ensure the practice has engaged and productive teams that are driving high-quality patient care and exceptional client service.

Pay: $45,000 - $55,000

• Business Acumen
  :
  Understands commercial and economic business matters; how the business works, how we make money, and how strategies and decisions impact financial and operational results.
• Client Service and Customer
  :
  Serving and supporting clients with their needs or issues;
  Ensuring all practice activities result in the highest level of client satisfaction. Keeping the client and patients at the center of everything you do.
• Organizing and Planning
  :
  Making plans, organizing, and structuring the work of self and others;
  Setting priorities and establishing plans with clear goals and time frames.
• Learning and Self-Development
  :
  Developing one's knowledge, skills, and capabilities;
  Curiosity for learning, seeking out new methods and approaches, continuously seeking feedback from others and incorporating it for growth.
• Motivating and Inspiring
  :
  Motivating and inspiring others;
  Mobilizing the team to collectively achieve practice goals, modeling leadership behaviors that make team members want to run towards them and creating a culture where team members are fully engaged and bring their whole selves to work.
• Investigating, Analyzing, and Evaluating
  :
  Critically evaluating and analyzing information or data;
  Continually reviewing practice performance and opportunities to drive better results;
  Analyzing relevant data around practice performance, evaluating results, and decisively choosing a course of action based on alternatives.
• Solving and Improving
  :
  Making improvements and solving problems or…