Project Manager - Managed IT

Description

• Approaches all situations with a focus on repeatability and consistency of experience for our Clients and our fellow employees.
• Adheres to performance standards and five 9 service level expectations.
• Works with Leadership and fellow employees to find immediate and long-term solutions to assist our Clients.
• Uses agreed templates and provides input when adjustments are needed to provide a repeatable and remarkable Client or employee experience.

• Responsible for effectively managing multiple and concurrent, varying degrees of complexity projects across our entire suite of business segments, client types and products & services.
• Responsible for keeping all project management tools and data current and accurate.
• Responsible for keeping project health metrics current and accurate for the purpose of delivery on time, on budget and with the approved scope requested by our Clients.
• Adheres to and drives to agreed & defined project delivery timelines by business segment, Client type, and product type.
• Ensure all project timelines are being actively monitored, reported/updated & escalated if YELLOW or RED with a thoughtful approach on how to get back to GREEN.
• Consistently uses Change Management (scope, schedule, budget changes) process & tools.
• Ensures implementation/disconnect tickets and projects are delivered on or before due dates or variances are communicated to the Client and internally to leadership.
• Responsible to proactively work through impediments internally and externally to the best of your ability to ensure a repeatable and remarkable Client experience. This includes phone calls, using a MS team’s meeting, etc., to get the ‘right’ people together to solve the problem in real-time.
• If impediments cannot be resolved independently and timely the project manager is responsible to elevate impediments to leadership for resolution.

• Responsible for effectively facilitating meetings with Clients, internal employees, and vendors.
• Effective facilitation includes the following but is not limited to:
• Articulating the meeting purpose & desired outcome on the meeting invite and including necessary attachments in advance of the meeting where possible.
• Developing an agenda and completing and sending meeting minutes after the meeting.
• Creating a project plan that the internal Aureon employees contribute to for the purpose of driving clarity, critical path and ensuring on-time and high-quality delivery.
• Creating a project plan that is useful to the Client, so they are clear on scope, schedule and budget.
• Tracking and resolving actions, issues, risks, and decisions.
• Status reporting (as needed).

• Authors Managed IT Services (Onboarding, Offboarding, Billing) Standard Operating Procedures (SOP’s) for the purpose of providing training, clarity, consistency and repeatability for our Clients and fellow employees.

• Responsible for using defined strategic source systems to ensure they have the correct and most up-to-date data to ensure metrics can be captured and accurately reported for the purpose of continuous improvement and growth.
• Responsible for ensuring data needed for metric reporting is not kept in outside systems (i.e., spreadsheets) that are not agreed and defined by leadership.

• Must be able to effectively communicate (verbally and in writing) with our Clients and employees.
• Must be able to work independently AND in a team environment.
• Ability to effectively influence all areas of the organization.
• Must possess strong leadership skills, decision making initiative, building relationships and personal conviction.

• Analytical and problem-solving mindset.
• Effectively and efficiently collaborate with teams, peers, and leaders to provide recommendations or feedback.

• Client focused and results driven personality needed to establish and maintain effective relationships with Clients, employees, superiors, and business contacts in a professional, timely and courteous manner.
• 1-3+ years of hands‑on project coordination/project management delivery in Managed IT…