Client Service Director

Introduction

At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it's shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them.

We're a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you're looking for a place where your contribution matters and where you can help build a better world of work;

think of Gallagher.

Overview

At Gallagher, we're united by a commitment to helping businesses and people thrive. As a Branch Service Director, you'll lead a team that delivers exceptional service to our clients. This role is all about making a difference-enhancing client satisfaction, driving retention, and creating a culture of continuous improvement. You'll work closely with regional and branch leaders to align goals and strategies, ensuring our clients receive the best possible support.

How you'll make an impact

In this role, you'll lead and inspire a team of Client Service Managers and Associates. You'll ensure high-quality service delivery that meets Gallagher's operational standards. By managing people and processes, you'll help achieve productivity and performance goals. Your work will directly impact client retention, satisfaction, and the overall success of the branch. Together with your team, you'll create a positive and efficient environment that supports both internal and external clients.

Here's what you'll bring to the role:

* Experience leading teams and managing client service operations.

* A collaborative approach to achieving goals and solving challenges.

* The ability to explain complex issues in simple terms to clients and colleagues.

* A focus on continuous improvement and delivering measurable results.

* A passion for building strong relationships and fostering a supportive team culture.

About You

Required:

Bachelor's degree with 5+ years client service and/or claims management experience
-OR
- High School degree/GED with 10+ years client service and/or claims management experience. 3+ years supervisory experience. Appropriate licensing as required.

#LI-JO1

Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

* Medical/dental/vision plans, which start from day one!

* Life and accident insurance

* 401(K) and Roth options

* Tax-advantaged accounts (HSA, FSA)

* Educational expense reimbursement

* Paid parental leave

Other benefits include:

* Digital mental health services (Talkspace)

* Flexible work hours (availability varies by office and job function)

* Training programs

* Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing

* Charitable matching gift program

* And more...

The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability,…