Quality Assurance ​/ Quality Control (QA​/QC) Specialist in West Des Moines

Quality Assurance / Quality Control (QA/QC) Specialist

Location:

Candidates must live within 2 hours of West Des Moines (Remote eligible, working from West Des Moines at company headquarters is also an option)

Employment Type:

Full-Time

We are seeking a detail-oriented QA/QC Specialist to ensure customer orders are accurate, complete, and ready for delivery while validating service quality after implementation. This role serves as a critical quality checkpoint between Sales, Engineering, Service Delivery, and Support teams to minimize errors, reduce rework, and improve the overall customer experience.

Key Responsibilities

• Review and validate customer orders before service delivery.
• Ensure service configurations, documentation, and requirements are complete and accurate.
• Identify and resolve order discrepancies with internal stakeholders.
• Validate completed installations against the original order and design.
• Confirm services are active, documented, and ready for customer support handoff.
• Audit service records, billing information, and system documentation for accuracy.
• Maintain QA/QC records and support compliance and audit activities.
• Identify recurring quality issues and recommend process improvements.
• Collaborate with cross-functional teams to improve service delivery quality.

Qualifications

• Associate's or Bachelor's degree in IT, Telecommunications, Business, or equivalent experience.
• 3+ years of experience in managed services, telecommunications, service delivery, operations, or related environments.
• Strong attention to detail and ability to follow established processes.
• Experience with CRM, PSA, ticketing, or service management platforms.
• Excellent communication and organizational skills.

Preferred Qualifications

• Experience working for an MSP, ISP, telecommunications provider, or similar service organization.
• Knowledge of internet, voice, wireless, video, or managed services solutions.
• Experience with QA/QC, auditing, service validation, ITIL, Lean, or Six Sigma methodologies.

This is an excellent opportunity for a process-driven professional who enjoys ensuring operational excellence and delivering a high-quality customer experience.