Community State Bank

About the job

Full-time

The Relationship Banker is responsible for developing, maintaining, and deepening relationships with consumer and business clients by providing exceptional client service and recommending solutions that meet their financial needs. The Relationship Banker serves as a subject‑matter expert for consumer banking, interacting with consumer and small‑business clients to acquire new customers and expand existing relationships. They conduct thorough financial needs assessments and recommend the most appropriate products and services.

• Source and build long‑term, meaningful relationships with clients, understand their financial needs, and provide solutions through appropriate product and service offerings, including deposit products, electronic services, and loans.
• Open bank accounts for current and new clients; oversee transactions and close accounts when necessary.
• Maintain thorough knowledge of all bank products and services.
• Answer questions, address service challenges, and provide resolutions.
• Promote and cross‑sell the full line of retail bank loans, deposit products, and electronic services to individuals, ensuring long‑term account relationships are developed and maintained.
• Maintain a system of orderly follow‑up by mail and telephone to onboard new client relationships.
• Collaborate with business development and lending teams to seek and establish new clients in the marketplace.
• Coordinate and participate in sales presentations at partnership meetings.
• Achieve monthly partnership event goals and track progress.
• Achieve monthly branch goals and track progress.
• Maintain knowledge of internal audit procedures, legal and bank regulations, and policies and procedures.
• Assist clients with HSAs, IRAs, fiduciary, and small‑business products.
• Assist clients with consumer lending needs, including taking a loan application and maintaining a sound lending portfolio.
• Answer inquiries and provide information to prospective and current clients regarding interest rates, account charges, and other pertinent account information while complying with disclosure requirements, regulations, and consumer privacy policies.
• Follow security procedures consistently and protect client confidentiality.
• Support security testing, internal and external audits, and regulatory and compliance exams with a prioritized sense of urgency.
• Comply with all company or regulatory policies, procedures, and requirements that are applicable to this position.
• Invest in community partnerships and participate in community events to support our brand and culture.
• Foster and preserve a culture of diversity, equity, and inclusion.
• Perform additional duties and responsibilities as required to support the company’s mission, vision, and values.

• High school diploma or equivalent required.
• Two years’ experience in banking, client service, or a related field with cash‑handling experience. Experience in lending, sales, or account management preferred.
• Excellent client service skills.
• Capability to prioritize and execute a variety of tasks simultaneously, even in a demanding environment.
• Capability to perform data entry utilizing banking software and Microsoft 365 products with a high level of accuracy and attention to detail.
• Demonstrates strong decision‑making & critical‑thinking skills, as well as strong interpersonal and written communication skills.

Duties performed in a professional office environment. Availability to work Saturdays. Requires travel to other bank locations or client sites.

At QCR Holdings, Inc. we are committed to fostering and preserving a culture of diversity, equity, and inclusion and strongly believe that our differences – of all kinds – make our company and our communities better and stronger.

QCR Holdings, Inc. is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or other protected class status.

It is the policy of QCR Holdings, Inc. to comply with the Americans with Disabilities Act by providing reasonable accommodations to enable qualified individuals with disabilities to access the job application and interview process, to perform the essential functions of the job, and to receive equal access to other benefits and privileges of employment.