Credit And Collections Specialist

Job Title:

Accounts Receivable and Collections Specialist

Job Description

This role focuses on managing an assigned accounts receivable portfolio, monitoring customer payment activity, and driving timely collections to support healthy cash flow. The Accounts Receivable and Collections Specialist proactively contacts customers, resolves billing issues, evaluates credit risk, and collaborates with internal teams to ensure accurate financial records and effective credit and collections processes.

Responsibilities

+ Monitor customer payment activity and manage an assigned accounts receivable portfolio to support timely cash collection.

+ Contact customers regarding past-due invoices via phone and email to secure payments and clarify outstanding balances.

+ Negotiate payment arrangements and develop practical solutions to resolve delinquent account issues.

+ Evaluate customer creditworthiness and recommend appropriate credit limits in line with established credit policies.

+ Place and release credit holds on customer accounts in accordance with established credit and collections policies.

+ Research and resolve billing discrepancies by collaborating with internal teams such as billing, sales, and customer service.

+ Review aging reports regularly to identify collection priorities and implement strategies to improve cash flow.

+ Prepare accounts receivable and collections reports to support management review and decision-making.

+ Coordinate collection efforts with third-party collection agencies or legal partners when necessary.

+ Support month-end close activities by providing accurate accounts receivable data and assisting with reconciliations.

+ Assist with internal and external audits by providing documentation and explanations related to accounts receivable and collections.

+ Maintain accurate, up-to-date records of customer accounts, communications, and payment arrangements.

+ Safeguard the confidentiality of customer financial information and adhere to company policies and applicable regulations.

+ Recommend and support process improvements to enhance collections effectiveness and reduce financial risk.

+ Provide professional and responsive customer service while balancing collection goals and relationship management.

Essential Skills

+ Proven experience in collections, outbound calls, and accounts receivable functions.

+ Strong customer service skills with the ability to handle customer inquiries and concerns effectively.

+ Strong verbal and written communication skills, including the ability to explain account details clearly.

+ Ability to handle difficult conversations professionally while maintaining positive customer relationships.

+ Demonstrated experience negotiating payment solutions and resolving account issues.

+ Excellent organizational and time management skills, with the ability to manage multiple accounts and tasks simultaneously.

+ Strong attention to detail and accuracy in reviewing financial data and account information.

+ Analytical mindset with the ability to evaluate financial information and make sound credit and collection decisions.

+ High level of professionalism, integrity, and commitment to maintaining confidentiality.

+ Proficiency with Microsoft Office, particularly Excel and Word.

+ Reliable attendance and a strong work ethic.

+ Three to five years of experience in accounts receivable, credit and collections, accounting, or a related financial role preferred.

+ Ability to work with ERP or accounting software, with prior experience preferred.

Additional

Skills & Qualifications

+ Experience in collections-focused customer service roles.

+ Comfort making outbound calls to customers regarding payments and past-due accounts.

+ Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred.

+ Equivalent combinations of education and relevant experience will be considered.

+ Experience preparing accounts receivable and collections reports for management.

+ Familiarity with coordinating collection efforts with third-party agencies or legal partners.

+ Experience supporting month-end close activities and audits related to accounts receivable.

+ Ability to recommend and implement process improvements in credit and collections functions.

Work Environment

The role operates in a professional office or hybrid office environment that relies heavily on computer-based work and phone communication. You will regularly use Microsoft Office applications, especially Excel and Word, along with ERP or accounting software to manage accounts, review aging reports, and prepare collections reporting. The position typically follows standard business hours, with periods of increased activity around month-end close and audit cycles.

The work involves frequent interaction with customers by phone and email, as well as collaboration with internal teams such as accounting, billing, and customer service. The environment emphasizes accuracy, confidentiality of financial information, consistent…