Administrative Assistant III

Description

Teller County's Department of Public Health & Environment in Divide, CO is seeking an experienced Administrative Assistant III to maintain the daily office organization including clerical functions, reception, client record assistance and maintenance, scheduling, computer data entry and referral of callers to the proper office/person. This position also reviews a variety of legal documents for validity, authenticity, verification, and completeness of information to issue certified vital records.

1) Perform clerical functions including office reception, filing, answering multi-line phones, scheduling, composing/handling correspondence, preparing and maintaining client charts and files, and requesting medical records from other offices. Collect and record fees for all client charges. Verify client insurance eligibility and assist with billing.

(2) Assist health clinic clients with check-in paperwork; direct clinic flow; support environmental health programs (RFE’s and OWTS) workflows and fees for service; provide office and equipment organization; and ensure general office neatness. Gather and enter clinic and program data and maintain program ticker for appointment reminders and appointment confirmation.

(3) Vital Statistics duties include determining eligibility for receiving certified records, making changes to records, resolving discrepancies in information, coordinating with various government agencies such as courts, law enforcement, hospitals, funeral homes, physicians, the public and others, ensuring compliance with laws, rules, regulations, policies and procedures.

(4) Assist in collection and recording of fees for all client charges; assist with deposit to bank.

(5) Order and maintain inventories of office and clinic supplies.

(6) Assist the immunization coordinator with the receipt and storage of vaccine, daily temp logs for vaccine storage units and data entry for Colorado Immunization and Information System training under the guidance of the immunization coordinator.

(7) Serve as support to and back-up to Administrative Assistant IV position assisting with grants, finances and departments budget.

(8) Assist with community education regarding prevention health programs and services, media articles, bulletin board displays, marquees, pamphlet distribution, and promotional displays.

(9) Provide Emergency Preparedness support as needed.

• High school diploma or equivalent;
• Three (3) years of experience in an office setting involving public contact;
• Any acceptable combination of education, training and experience that provides the listed knowledge, skills and abilities may be substituted. Preferred experience with medical billing and management of vital statistics, birth and death records.

Knowledge of: principles and processes for providing professional customer service, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction; computers, various office equipment and proficiency in using relevant software and databases; HIPAA compliance.

Skilled in: use of basic computer software programs; using tact, discretion, initiative and independent judgment within established guidelines; maintaining confidentiality; organizing work, setting priorities, meeting critical deadlines and following up on assignments; applying logical thinking to solve problems or accomplish tasks; understanding, interpreting and communicating complicated policies, procedures, and protocols; working in a deadline driven environment; initiating and responding to medium volume of daily calls/contact;

interacting with all levels of…