District Parts & Service Specialist

- Serve as the primary inside parts and service contact for an assigned portfolio of small to mid-sized dealers
- Provide regular outbound outreach, virtual support, and timely follow-through
- Identify dealer support needs, open issues, capability gaps, and performance opportunities
- Coordinate escalations to field, technical, or internal support resources
- Partner with District Sales Managers on dealer follow-up, district priorities, and support plans
- Reinforce parts and service programs, promotions, policies, campaigns, and dealer communications
- Support dealer questions about parts availability, service processes, warranty or policy guidance, program utilization, onboarding expectations, and escalation pathways
- Coordinate with Aftermarket Parts, Parts Customer Service, Product Service Managers, Technical Support, Warranty, Training, and other internal teams
- Coach dealers on parts and service processes, customer follow-up, issue documentation, communication expectations, and service experience standards
- Connect dealers to training resources, tools, field support, virtual sessions, and subject matter experts
- Support dissatisfied customer situations, survey follow-up, and complaint resolution
- Capture dealer and customer feedback and share insights with internal teams
- Use internal systems, reporting, dealer scorecards, and customer feedback to identify trends, risks, and improvement opportunities
- Translate performance insights into recommendations for dealers, District Sales Managers, and internal business partners
- Track open issues, dealer commitments, and follow-up actions
- Build knowledge of Bobcat products, dealer operations, parts programs, service processes, and customer support expectations
- Participate in field shadowing, dealer visits, training, and dealer events

• 0-2 years of experience in product support, dealer support, customer support, parts and service operations, or a related field
• Experience in construction, agricultural, industrial equipment, dealership operations, parts operations, service support, or channel-based business models preferred
• Strong written and verbal communication skills
• Customer-focused mindset with sound judgment and professionalism
• Ability to help resolve issues with urgency and clarity
• Ability to interpret dealer performance data, customer feedback, service trends, and parts-related insights
• Proficiency in Microsoft Office and business systems
• Ability to learn and navigate internal reporting, case management, parts, and service tools
• Self-motivated, performance-driven, highly organized, and able to manage multiple dealer priorities
• Mechanical aptitude, equipment troubleshooting exposure, or technical service knowledge preferred but not required
• Valid driver's license with clean Department of Motor Vehicle (DMV) driving record
• Technical Studies or a bachelor's degree in Engineering, Business, Management, or a related field, or two additional years of relevant professional experience

Demonstrates strong customer support capabilities by effectively managing dealer relationships, providing timely assistance, and utilizing performance insights to drive improvements. Proficient in coordinating with internal teams and communicating dealer needs while maintaining a customer-focused approach.

• Customer Support
• Dealer Relationship Management
• Performance Data Interpretation
• Microsoft Office Proficiency
• Parts and Service Operations

• Product Support
• Dealer Support
• Parts Operations
• Service Support
• Issue Resolution
• Performance Data Analysis
• Technical Service Knowledge
• Mechanical Aptitude
• Case Management
• Reporting Tools

• Strong Communication Skills
• Customer-Focused Mindset
• Sound Judgment
• Self-Motivated
• Highly Organized

• Valid Driver's License

• Construction Equipment
• Agricultural Equipment
• Industrial Equipment
• Dealership Operations
• Channel-Based Business Models

• Business Systems
• Internal Reporting Tools
• Parts and Service Tools