Guest Services Representative
Listed on 2026-09-25
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support
- Hiring Agency: Air Force Global Strike Command
About the position:
This position will be a Guest Services Representative assigned to Sakakawea Inn at Minot AFB, ND This is a FLEXIBLE (FLEX) position. A Flex (Intermittent) schedule does not have guaranteed hours, and you may work 0-40 hours per week as needed by the facility. Employees are eligible to use the fitness center, golf course, bowling center, clubs, and swimming pool.
Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government-sponsored quarters. Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change, and presents departing guests checkout statements.
Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report. Maintains current checkout list. Maintains and sells sundry sales items to patrons. Maintains a professional appearance and demeanor at all times. Ensures required information is received from guest and entered into guest folio. Prints backup reports from property management system. Ensures housekeeping status of rooms is updated.
Records and notifies appropriate person/organization of maintenance problems reported by guests. Ensure front desk area and lobby remains clean. Process Night Audit procedures and close credit card machines nightly. Maintains the lost and found program. Ensures that customer service is the first priority. Performs other related duties as assigned.
Requirements & EducationSome federal jobs allow you to substitute your education for the required experience in order to qualify. This position DOES allow for education substitution. FOREIGN
EDUCATION:
Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program.
It is your responsibility to provide such evidence when applying.
Which agency is hiring for this position?This position is with Air Force Global Strike Command, Department of the Air Force.
What is the salary for this position?The posted pay range is $17.32 – $17.32/hr.
What is the Final date to receive applications?Applications close on .
Who is eligible to apply?This position is open under the 'Public' hiring path.
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