IT Help Desk Specialist

Magnum Electric is seeking an experienced IT Help Desk Specialist to join our team in our West Fargo office. We have multiple offices in four states with our headquarters in West Fargo, ND. As the frontline face to our technology department, you will resolve technical issues and empower our team to succeed. If you are motivated, organized, detail oriented, and driven to succeed, please read on!

• Support & Troubleshooting: Act as the first point of contact, diagnosing, and resolving hardware, software, and network issues via phone, email, and in-person.
• System Maintenance: Install, configure, and repair computers and peripherals.
• User Support & Escalation: Guide users through troubleshooting steps and elevate complex issues to higher-level support.

• Experience: 1–3 years in IT support or a mix of education and experience.
• Technical Proficiency: Strong knowledge of Windows OS, networking basics, and Microsoft 365. Quick Books and Apple iPad knowledge a plus.
• Customer Service: Excellent interpersonal skills with a strong, friendly telephone manner.
• Attributes: Highly organized, proactive learner, and capable of following documented procedures.

Magnum Electric is an equal opportunity employer that strives to recruit and retain people who want to grow personally and professionally.