Project Manager, IT Project Manager, Technical Support

High Point Networks is a leading provider of information technology solutions in both SMB and enterprise-level markets, servicing customers from coast to coast. We specialize in anything that spans your network, data center, phone system and endpoints with a strong security focus across all things IT. Our Headquarters is in West Fargo, North Dakota with additional regional offices throughout the Midwest.

We offer our team members competitive compensation and benefits package. Our culture is easy to live but hard to describe, come see exactly what it means to be a part of the High Point Networks team.

JOB SUMMARY The Project Manager is responsible for overseeing technology projects by planning, executing, monitoring, and closing projects within the predefined scope, time, and budget constraints. The primary responsibilities for this role involve leading cross-functional project teams, managing resources, and ensuring effective communication among stakeholders to deliver exceptional customer experiences and successful project outcomes.

ESSENTIAL DUTIES AND RESPONSIBILITIES Develop project plans, goals, and budgets: identify resources needed, develop schedules, and measure results

Understand overall project objectives as well as the role and function of each project team member

Ensure the project objectives and requirements are clear and agreed upon by all project team members

Provide effective and timely communication to all project stakeholders

Assist project team in design and development tasks as needed

Collaborate with service managers on resource allocation and with account managers on managing customer expectations

Organize and manage all phases of the project to ensure on-time completion within budgetary requirements

Drive problem solving and resolution as required

Ensuring risks are identified, communicated, and mitigated so that projects are delivered successfully from start to finish

Design and maintain project documentation

Other duties as assigned ADDITIONAL DUTIES AND RESPONSIBILITIES Maintain customer experience and satisfaction

Ability to work in a team environment and communicate effectively

Escalate project issues that cannot be completed within agreed service levels

Effective communication with customers: keeping them informed of progress, notifying them of impending changes or agreed outages, etc.

Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals

Develop in-depth knowledge of the service catalog and how it relates to customer's needs

Document internal processes and procedures related to duties and responsibilities

Responsible for documenting time and expenses in an accurate manner as they occur

Enter all work as activities, service tickets, or project tickets

Keep up to date on industry news to remain knowledgeable with current and future technologies emerging in the industry KNOWLEDGE, SKILLS, AND/OR ABILITIES REQUIRED3
-5 years of Project Management experience leading cross-functional project teams

Project Management Professional (PMP) certification preferred

Knowledge, experience, and desire to lead projects

Strong analytical, organization and custom experience skills

Excellent written, verbal and presentation skills

Interpersonal skills including problem solving, active listening, and customer experience

Ability to effectively manage customer expectations

Knowledge of IT applications, processes, software, and equipment

Service awareness of all organization's IT services for which support is being provided

Understanding of support tools, techniques, and how technology is used to provide IT services

Self-motivated with the ability to work in a fast-moving environment
#J-18808-Ljbffr