IT Support Specialist, Intern

Responsibilities

• Provide first-level technical support for hardware, software, network, and system-related issues.
• Troubleshoot and resolve technical problems through phone, email, remote support, or in-person assistance.
• Set up, configure, deploy, and maintain desktops, laptops, mobile devices, printers, and other IT equipment.
• Assist with software installations, updates, patches, and system maintenance while ensuring compliance with licensing and security standards.
• Create, modify, and deactivate user accounts within ERP systems, email platforms, and other business applications under supervision.
• Support user access management by assisting with permissions and account administration.
• Track and maintain IT assets, including hardware, software licenses, and inventory records.
• Document support requests, resolutions, and IT procedures to ensure accurate recordkeeping.
• Assist with the deployment of new technology, equipment upgrades, and workstation setups.
• Collaborate with the IT team on daily operations, projects, and continuous improvement initiatives.
• Participate in team meetings, training sessions, and hands‑on learning opportunities to develop technical knowledge and professional skills.
• Deliver professional, timely, and customer‑focused support while communicating technical information clearly to end users.
• Follow company IT policies, security protocols, and best practices to help maintain a secure and efficient technology environment.

High School diploma or equivalency is required. Currently pursuing or recently completed a bachelor’s degree in CIS, CS, or IT with a minimum GPA of 3.5.

• Health Insurance
  :
  Comprehensive medical, dental, and vision plans.
• Retirement Plans
  : 401(k) with company match.
• Paid Time Off
  :
  Paid vacation days and six company-paid holidays.
• Additional Compensation
  :
  Profit sharing or annual bonus plans.
• Other Benefits
  :
  Employee assistance program.

EOE-Disabled/Vets