Help Desk Support Specialist
Job in
West Fargo, Cass County, North Dakota, 58078, USA
Listed on 2026-08-17
Listing for:
Jobtailor
Full Time
position Listed on 2026-08-17
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Desktop Support
Job Description & How to Apply Below
- Serve as the first point of contact for end users experiencing technical issues within the organization.
- Diagnose, troubleshoot, and resolve a variety of technical issues, escalating more complex problems to higher-level support teams as necessary.
- Provide clear communication and excellent customer service to minimize downtime and support user productivity.
- Maintain an up-to-date knowledge base of common issues and resolutions.
- Respond promptly to incoming help desk requests via phone, email, or ticketing system.
- Assist users with software installations, configurations, and updates.
- Document all support activities and solutions accurately in the ticketing system.
- Escalate unresolved issues to appropriate IT teams while maintaining communication with the end user.
- Provide guidance and training to users on common IT procedures and best practices.
- High school diploma or equivalent.
- Basic understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
- Ability to troubleshoot routine computer, phone, printer, hardware, software, access, and user support issues
- Ability to communicate clearly and professionally with team members at different levels of technical understanding.
- Ability to document work accurately, follow procedures, manage follow-up items, and protect confidential information.
- Ability to lift, move, pull, push, or carry technology equipment up to 75 pounds as required.
- Experience with help desk or customer support roles, preferably in an IT environment.
- Ability to follow established procedures and work effectively in a team environment.
- Two or more years of help desk, desktop support, IT support, banking technology, or related technical support experience (preferred).
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×