IT Support Specialist

Description

Under general supervision, the Support Specialist I performs technical and clerical computer operation tasks in support of City users. The role includes user support and training, monitoring system status, troubleshooting PC and network issues, and managing help desk requests. This position also installs and maintains software and hardware systems, supports public safety departments, and participates in on-call rotations.

• Troubleshoot software, hardware, and communication issues; identify problem sources, test and implement solutions.
• Troubleshoot networks, systems, and applications to correct operational issues.
• Utilize help-desk ticketing software; process requests and respond directly or escalade as needed.
• Install and decommission hardware and peripheral components, including monitors, keyboards, and printers.
• Load software includes operating systems, network components, and office applications.
• Install and troubleshoot proprietary software solutions used by Law Enforcement and Fire Department.
• Connect users to networks and provide training on applications.
• Coordinate with IT team on support requests involving network hardware, configuration, software, audio/video, facilities, and telecommunications.
• Maintain City data integrity and ensure information security and access management.
• Provide 24/7 on-call support (on a rotating basis) to Police, Fire, and Public Library systems.
• Work safely and follow all safe work practices; report unsafe work conditions.
• Support Commission Chamber conference equipment; serve as backup for meeting recordings.
• Ensure IT vehicles are operational and ready for use.
• Keep up to date on new and emerging technologies.
• Edit and update documentation such as flow charts, diagrams, user manuals, and installation instructions.
• Perform other duties as required or assigned.

• Associate’s degree in information technology or related field.
• An equivalent combination of education and experience may be considered.
• Valid driver’s license.
• Working proficiency in English required to fulfill job duties.

Inquire with HR for additional information on our benefits package, including rates and employer contributions.

• A+, Net+ certifications.
• Strong knowledge of computer hardware and Microsoft Office Suite.
• Prior IT experience or completion of an internship in a related field.
• Retirement:
  Defined Contribution Plan or NDPERS Pension if eligible
• Up to 15.26% Employer Contribution on Defined Contribution Plan, 16.26% Employer Contribution for Defined Benefit Pension Plans (Main, Main 2020, Public Safety). Inquire with HR for eligibility, conditions and details.
• High-Deductible Health Insurance
• Health Savings Account (HSA) with employer contribution match
• Dental Insurance
• Vision Insurance
• Flexible Medical and Dependent Care Spending Accounts
• Long Term Disability
• Life Insurance
• Accidental Death and Dismemberment (AD&D) Insurance
• Vacation Accruals
• Sick Accruals
• Personal Days