Accounts Receivable Specialist

Reports to Director of Accounts Receivable Operations

Weeks Per Year 52

Work Week 37.5 hours; some weekends and evenings as required

Provides exceptional customer service and operational support within the Bursar’s Office. Processes financial transactions, maintains accurate records, supports student account operations, and ensures compliance with federal and state regulations and University policies. Serves as a primary point of contact for students, families, faculty, staff, vendors, and external agencies regarding billing, payments, refunds, and account inquiries. Performs all duties in full support of the University’s mission, understanding that the positive and effective execution of these duties are instrumental to the education of the University’s students.

Performs all duties in full support of the University’s mission, understanding that the positive and effective execution of these duties are instrumental to the education of the University’s students.

Hiring Range $20 to $23.50 per hour depending upon experience

• Provides quality customer service to internal and external constituencies by responding to inquiries received in person, by telephone, email, or voicemail. Researches issues, resolves concerns in a timely manner, and maintains accurate records of interactions.
• Researches and responds to billing inquiries and account disputes. Assists students, families, faculty, staff, third-party sponsors, vendors, and other constituents in resolving questions, concerns, and outstanding account balances.
• Reconciles payment disputes and account discrepancies, working proactively to resolve issues before escalation when appropriate.
• Processes student, third-party, and departmental payments through University systems, including CASHNet and Banner. Processes refunds and account adjustments as authorized.
• Administers student account transactions, including scholarships, waivers, third-party sponsor ships, payment plans, tuition abatements, ad hoc billing, non-student billing, and other authorized account adjustments.
• Assists in the administration of third-party contract billing, including review of sponsorship requests, bill generation, payment processing, account monitoring, and collection activities. Monitors outstanding third-party accounts and reviews delinquent balances with management.
• Supports non-student billing activities by ensuring accurate and timely generation of billing statements and processing of related transactions.
• Reviews and processes financial and account-related documentation, including tuition abatement forms, Title IV authorization forms, billing requests, and other supporting records.
• Manages general cashiering operations, departmental deposits, and student account payments. Ensures proper receipt, posting, reconciliation, and disposition of daily cash receipts for tuition, housing, and auxiliary account balances.
• Ensures incoming payments are processed accurately and deposited promptly. Reconciles payment activity and monitors third-party payment processors and payment plan providers.
• Processes weekly and ad hoc student refunds and maintains accurate financial records to support account integrity and regulatory compliance.
• Provides operational support to ensure continuity of accounts receivable and cashiering functions and assists with daily office operations as needed.
• Creates, edits, and prepares internal and external documents for management review and approval. Orders and maintains office supplies.
• Maintains current knowledge of applicable federal and state regulations, University policies, and office procedures. Maintains the Accounts Receivable Office Policies and Procedures Manual and…