Operations Support Assistant

The Operations Support Assistant provides administrative, logistical, and operational support to ensure the efficient day-to-day functioning of assigned departments within the Town of West Hartford. This position plays a key role in coordinating internal processes, supporting staff and public inquiries, maintaining records, and assisting with special projects and operational initiatives.

Key Responsibilities Administrative & Operational Support Provide general administrative support including scheduling, correspondence, filing, and document preparation

Maintain department records, databases, and tracking systems with accuracy and confidentiality

Assist with preparation of reports, presentations, and operational documents

Support coordination of meetings, including agendas, minutes, and follow-up tasks

Customer & Public Service Serve as a point of contact for residents, vendors, and internal staff

Respond to inquiries via phone, email, and in person, directing requests appropriately

Provide clear and professional communication regarding departmental services and procedures

Financial & Data Support Assist with invoice processing, purchase orders, and budget tracking

Enter and reconcile data within municipal systems

Compile and analyze operational data for reporting purposes

Project & Process Support Assist with implementation of departmental projects and operational improvements

Track deadlines and deliverables to ensure timely completion

Support compliance with municipal policies and procedures

Qualifications

Education & Experience Associate's degree in Business Administration, Public Administration, or related field preferred1-3 years of administrative or operations support experience required

Experience in a municipal or public sector environment preferred

Skills & Competencies Strong organizational and time management skills

Excellent written and verbal communication abilities

Proficiency in Microsoft Office Suite and data management systems

Ability to handle confidential information with discretion

Detail-oriented with strong problem-solving skills

Ability to work independently and collaboratively in a team environment
#J-18808-Ljbffr