Project and Key Accounts Manager

Project and Key Accounts Manager

Location: Eastern Contiguous US (within proximity to a major airport)

ASSA ABLOY is a global leader in door opening solutions dedicated to providing a safe, secure, and accessible building environment. Every day, we help billions of people move through a safer, more open world with ease. If you've ever walked through an automatic door, stayed in a hotel, or gone through passport control, you've probably used one of our products or services.

ASSA ABLOY's offerings include products and services related to locks, doors, gates, and entrance automation such as controlling access and confirming identities with keys, cards, tags, mobile and biometric identity verification systems, mechanical and digital locks, cylinders, security doors and automated entrances.

Are you a person who loves to be challenged? Do you enjoy meeting people and fostering trusted relationships? Do you like learning new skills and applying them to your work habits? Do you know about architectural product sales, and are you ready to be part of an energized team? If so, we have an Architectural Sales Representative position that may be perfect for you.

As the Project and Key Accounts Manager, you will lead the delivery of Building Technology Solutions professional services and software solutions, managing projects from planning and construction through facility operations. You will serve as a trusted advisor to customers, coordinating field service activities, supporting key accounts, and ensuring successful implementation of software solutions, and assistance facilitating related project product sales. In this role, you will collaborate closely with customers, field technicians, sales teams, channel partners, and software developers to drive project execution, software adoption, account growth, and customer satisfaction.

You will also support business development efforts by identifying new opportunities, managing contracts and customer relationships, and helping shape the future of our professional services offering through customer feedback and continuous improvement initiatives.

• Manage and execute professional services projects, field activities, and site-based consulting engagements.
• Perform and oversee field-based inspections, surveys, audits, inventory programs, and consulting engagements for customer facilities.
• Lead fire, smoke, egress, and door opening assessments while documenting findings and providing remediation recommendations.
• Coordinate field resources to ensure consistent nationwide project delivery.
• Lead key account relationships, contract administration, invoicing, and customer satisfaction (success) initiatives.
• Coordinate and support field technicians, sales teams, and external project stakeholders.
• Recruit, train, manage, and oversee field resources to support national project delivery.
• Deliver training, onboarding, and ongoing support for related software solutions.
• Partner with internal sales teams and external customers to drive software adoption and business growth.
• Provide customer insights and feedback to support software enhancements, process improvements, and service innovation.
• Other duties as assigned.

• Professional selling and demand generation skills; including proven presentation and communication skills (both written and verbal).
• Self-starter, active listener, with strong negotiation skills.
• Ability to read, interpret, and review CSI Master Format Division 08 architectural specifications and construction documents including door schedules, hardware sets, floor plans, elevations, submittals, and shop drawings.
• Understanding of fire, life safety, accessibility, and model building…