Medical Receptionist at American Family Care West Hartford, CT

Overview

Medical Receptionist job at American Family Care. West Hartford, CT.

Benefits:

• Health Savings Account (HSA)
• Life & Disability Insurance
• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

We’re seeking a detail-oriented Medical Receptionist to be the face of our clinic and the first step in our patient-first approach. As the nation’s leading urgent care provider with over 200 clinics across 26 states, you will play a key role in patient experience and clinic financial health.

Why Your Insurance Verification Skills Matter Most You’re not just answering phones – you’re our revenue protection specialist and patient financial counselor. You will verify insurance, explain costs to patients, and help ensure clean claims and high patient satisfaction.

What You’ll Do

• Master Insurance Verification:
  Meticulously verify coverage BEFORE services are provided, prevent claim denials, and maximize revenue capture
• Financial Counseling:
  Confidently explain costs, billing processes, and insurance complexities to patients in a way they understand
• Billing Problem Solving:
  Proactively identify and resolve insurance discrepancies and billing issues before they impact revenue
• Drive Patient Satisfaction:
  Deliver exceptional service during financial conversations while handling payment matters
• Face of AFC:
  Greet patients with warmth and professionalism
• Front Desk Flow:
  Process payments, schedule appointments, and manage patient check-ins efficiently
• Protect Patient Information:
  Maintain organized records while following HIPAA regulations

• You have experience with insurance verification and medical billing (non-negotiable).
• You can explain complex insurance concepts to frustrated patients with empathy and clarity.
• You're obsessively detail-oriented – a single digit error in an insurance  cost thousands.
• You've worked as a Medical Receptionist, Administrative Assistant, or in any Customer Service role in a medical office setting.
• You're tech-savvy with medical billing software and EMR systems.
• You have excellent problem-solving skills and can find billing solutions that work for both patients and the clinic.
• You maintain a positive attitude even when dealing with challenging financial conversations.

• Develop highly marketable skills in medical billing and insurance - some of the most in-demand talents in healthcare.
• Receive specialized training in insurance verification and patient financial counseling.
• Make a dual impact: help patients navigate healthcare costs while ensuring our clinic remains financially healthy.
• Build transferable clerical and revenue cycle management skills that are valuable across the healthcare industry.
• Be part of healthcare innovation that's expanding nationwide.
• Clear Career Path:
  Grow with AFC into roles like Billing Specialist, Revenue Cycle Analyst, or Front Desk Supervisor — or move into clinic leadership and management as we continue expanding to 500+ locations.

• Medical, Dental & Vision Insurance (available after 30 days)
• Mental Health & Prescription Coverage
• Health Savings Account (HSA) with employer contributions
• Short & Long-Term Disability + Life Insurance
• 401(k) with Employer Match
• Paid Time Off starting at 152 hours/year
• Employee Assistance Program (free counseling sessions)
• Uniform Allowance + Verizon Discount + More

We invest in your well-being so you can bring your best self to work—every shift, every patient.

• Location:
  
  Our state-of-the-art urgent care facility
• Schedule:
  
  Full-time with flexible shifts (some evenings/weekends)
• Requirements:
  High school diploma required; X-Ray Tech, Medical Assistant or related certification is a plus

Ready to Help Patients Live Life, Uninterrupted? Join the AFC team that’s redefining urgent care across America. Apply today and be part of Dr. Bruce Irwin’s vision to provide the best healthcare possible in a kind and caring environment while respecting the rights of all patients, in an economical manner, at times and locations convenient to the…