Xfinity Retail Sales Consultant

Job Summary

$25.69+ Hourly - Salary is $18.00/hour Base + Targeted Commission

Bring your energy, curiosity, and passion—we’ll give you the tools to build a rewarding retail career with Comcast Xfinity.

At Comcast, we are innovators and leaders—inventing groundbreaking technology, crafting outstanding entertainment experiences for millions every day, and taking extraordinary care of our customers. The diverse talents of our people have propelled us to be a Fortune 40 industry leader. Our teammates go above and beyond to make sure our customers are satisfied and can’t envision going anywhere else. We take pride in our work, products, services, and dedication to the community.

We are always open to new insights to improve our efficiency, drive strong results, and deliver great experiences for employees and customers alike.

• Engage customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Provide outstanding customer service during all interactions.
• Meet or exceed sales targets and enhance customer satisfaction through diligent follow-up and service excellence.
• Help customers interpret and clarify their account statements and pay their bills in the store.
• Answer any questions about current or new services, make changes to account data, upgrade service levels, and process all general service requests.
• Act as a brand ambassador to promote Comcast/Xfinity products.
• Provide expert-level understanding and passion around technology, especially Comcast products and services.
• Maintain detailed sales product knowledge, including competitive information.
• Contribute to a fun and competitive environment, connecting our products and services to customers' everyday lifestyles.
• Adhere to retail operational policies and procedures, ensuring a consistent and professional store environment.

• High School Diploma or equivalent.
• Adjust to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25-pound boxes and move around the store constantly.

Comcast provides best-in-class benefits. We believe that benefits should connect us to the support we need when it matters most and help us be there for those who matter most.

• Day-One benefits:
  Medical, Dental, Vision coverage;
  Comcast XFINITY courtesy services in serviced areas;
  Discount tickets to Universal Resorts;
  Paid Parental leave;
  Tuition reimbursement up to $8,000 (Full-Time employees);
  Paid Time Off; 401(k) savings plan with up to 6% dollar-to-dollar matching.
• and much more.

• Understand and apply our Operating Principles as guidelines for how you do your job.
• Own the customer experience, think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff, be enthusiastic learners, users, and advocates of our game-changing technology, products, and services—especially our digital tools and experiences.
• Win as a team, make big things happen by working together, and be open to new ideas.
• Be an active part of the Net Promoter System, a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs, and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors, and our communities.

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive…