Retail Travel Agent

Bring Your Sales Expertise to an Exciting Career in Travel!

Do you love exploring new places and sharing your experiences? At AAA Club Alliance , we’re looking for enthusiastic, sales-driven individuals who want to help others create unforgettable travel experiences. Whether you’re a seasoned travel professional or just starting your journey, if you excel in sales and customer service, have a passion for learning, and embrace new technology, this role is for you!

For over 100 years, we’ve been the go-to travel experts as we’ve continued to evolve to meet the needs of modern travelers. Join a dynamic sales team known for providing world-class service , while you make our clients’ travel dreams come true.

• Craft unforgettable domestic and international travel experiences-cruises, land tours, flights, hotels, and more.
• Use your personal travel experiences to inspire and guide clients.
• Build long-term relationships, turning first-time clients into loyal travelers.
• Leverage AAA’s established travel strategy to maximize success and achieve your sales goals.
• Process bookings, payments, and travel documentation while ensuring compliance with ARC, DOT, and AAA policies.
• Educate clients on AAA benefits, including exclusive travel perks and the AAA-branded credit card.
• Resolve client concerns under management guidance.
• Attend promotional events, training, and familiarization trips to stay ahead in the industry.

• Training & Growth: Whether you’re new to the industry or an experienced pro, we invest in your success with expert-led training and coaching. This position offers a path for career growth. Through structured training, mentorship, ongoing learning, and required certification, you can advance to a Retail Travel Agent role. Beyond that, we also offer a Senior Retail Travel Agent level, providing continued opportunities for professional development.
• Exclusive Perks: Company-sponsored IATAN cards for travel discounts + personal travel opportunities at exclusive rates.
• Paid Educational Trips: Explore destinations firsthand and build your expertise.
• No Sundays: Enjoy a consistent schedule with Sundays off!
• Convenient
  
  Hours:
  
  Monday–Friday: 9 AM–5:30 PM, Saturday: 9 AM–1 PM (37.5-hour work week).

Store

Location:


** 815 Farmington Ave West Hartford, CT 06119**

• Base Salary: The starting base compensation for this position is $18.82 to $24.00/hourly. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.
• Monthly
  
  Incentives:
  
  This position is eligible to earn incentive pay with an average payout of $550 - $1,100 per month, after approximately 6 months of employment.
• Paid Time Off: 3+ weeks accrued in your first year.
• Full Benefits Package: Medical, dental, vision, retirement plans, and more.

• Education: High school diploma or equivalent (Associate’s degree or travel school graduate preferred).
• Experience:
  • At least 1 year of retail experience required.
  • Minimum of 1 year of experience as a retail/leisure travel agent (or other comparable travel experience) preferred.
• Skills: Excellent communication and customer service skills, strong organizational ability, proficiency with travel booking systems and web-based applications, and working knowledge of geography.
• Certifications: Certified Travel Associate (CTA) designation required within two years of hire. The company covers the cost of the program and testing and provides paid time to complete the certification.
• Satisfactory Background: Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific…