Installation Technician - West Hartford CT Job West Hartford area,Connecticut USA,Trades / Skilled Labor

Installation Technician

The Installation Technician (I.T.) lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience. An I.T. must work effectively and safely to ensure good communication, teamwork, and operation in serving customers. The I.T. is responsible for effective repair and replacement of automotive tires, parts, fluids, and accessories and ensuring these services are done right the first time.

An I.T. is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations.

Duties & Responsibilities

The Installation Technician is responsible for:

Making sure that workplace safety is priority #1. Following all safety policies, completing all safety-related training, locking out any unsafe equipment, and reporting any unsafe conditions or actions to a member of Management.

Providing automotive repair and maintenance services for customers, including but not limited to:
Tire Services, Oil Changes, Under hood Services (Batteries, Filters, Bulbs, Wipers, etc.), Multi-point Vehicle Inspections (MPIs), Wheel Alignments and Preventive Maintenance Services.

Ensuring a valid Service Work Order is initiated prior to initiating service on a vehicle and ensuring it is visibly displayed with the vehicle while it is being serviced.

Ensuring an MPI is completed prior to initiating service on every vehicle and actively supporting and participating in the 5-for-5 Customer Engagement Process.

Ensuring the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service.

Obtaining needed parts only from a member of the Desk Team (Service Manager, Assistant Manager, Service Writer, or Tech/Advisor) and returning all unused parts to the Desk Team after completion of service.

Returning cores, batteries and used tires to designated security areas for appropriate handling.

Maintaining a minimum average productivity of 50% during any consecutive sixteen-week period.

Following VIP's quality service policies to ensure work is performed in accordance with VIP quality standards.

Completing all required training and certification for the position.

Quality, Safety & Housekeeping Responsibilities

The Installation Technician is also responsible for:

Road testing vehicles as necessary after service to ensure safe and satisfactory operating conditions.

Securing and locking customer vehicles when returning vehicles to parking lot upon completion of service.

Installing seat and steering wheel covers and floor mats prior to entering customers' vehicles.

Maintaining a clean work area clear of debris, cores, unused parts and stray tools and equipment.

Maintaining and cleaning shop equipment immediately after use by removing debris, grease, chemicals, etc.

Participating in daily and weekly shop maintenance programs as designated by Service Management.

Complying with established safety and loss prevention programs to include protective eyewear.

Additional Responsibilities

The Installation Technician performs other functions as required, including:

Maintaining technical capabilities to ensure safe use of service equipment and maintain ASE certification status.

Reviewing and authorizing time worked and attendance records in DAYFORCE daily and weekly.

Complying with the provisions of VIP's culture and service standards.

Participating actively in team meetings.

Working in conjunction with the Service Manager to ensure shop equipment safe operation standards are met.

Complying with company, municipal, state, and federal regulations regulating disposal of hazardous waste.

Facility and Equipment Maintenance

The Installation Technician ensures:

Satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances.

Satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer's needs.

Appropriate steps are taken to maintain a clean service department throughout the business day.

Any facility or equipment issues should be entered into the facility or equipment database.

Procedural Compliance

The Installation Technician enforces:

Strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.

Performance Measurement

Maintain minimum 50% Productivity, measured as Billed Hours / Worked Hours
Minimal come backs, ensuring work is completed properly the first time

Standard Management Work Week

SCHEDULE:

The standard expectation is 5-day work and 40 hours per week.
ATTENDANCE:
Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team

Required Qualifications

The Installation…