Lead Water Restoration Technician

Location:
Eastern Connecticut
Job Type: Full-Time

Resto Pros, one of the fastest-growing restoration companies in the U.S., is excited to expand into Southern New England. This is a fantastic opportunity to join a high-growth team from the ground up and build a long-term career with a top-tier organization.

We specialize in delivering immediate, high-quality service to residential and commercial clients facing water damage and other property-related emergencies. Our success is built on core values:
respect, trust, integrity, and a relentless focus on customer service
. Resto Pros of Southern New England is known for delivering a true “white glove” experience to homeowners and businesses affected by water, mold, smoke, or fire damage.

The Lead Water Restoration Technician is responsible for executing high-quality water mitigation services while leading field operations and maintaining excellent communication with customers, insurance representatives, and team members. This is a hands‑on, field‑based position that requires technical expertise, leadership, and a strong customer‑first mindset. The ideal candidate brings a background in restoration, construction, and mitigation and thrives in a fast‑paced, service‑driven environment.

This position requires rotating on-call/emergency availability.

• Provide exceptional, empathetic customer service throughout the mitigation process
• Conduct on-site assessments and communicate with homeowners, property managers, and adjusters
• Obtain required documents (e.g., signed work authorizations, COS) before initiating or completing projects
• Perform water mitigation and restoration services according to industry standards and Resto Pros protocols
• Create accurate moisture maps, drying logs, and job documentation using industry-specific software
• Write and review estimates using estimating software (Xactimate experience preferred)
• Oversee jobsite cleanliness and safety from start to finish
• Maintain daily job schedules, equipment logs, and documentation
• Supervise, mentor, and develop junior technicians as the team scales
• Maintain a clean, organized work vehicle and ensure tools/equipment are properly stocked and maintained
• Perform regular inspections to ensure quality and compliance with IICRC standards

• 1–2+ years of water mitigation or restoration experience (Required)
• 1+ years of general construction, demolition, or related experience (Preferred)
• Experience with mold, fire, or smoke remediation (Preferred)
• Proficient with job management software, drying logs, and documentation tools
• Xactimate estimating experience is a major plus
• Strong attention to detail and ability to manage multiple priorities
• Positive attitude, professional demeanor, and a high level of reliability
• Able to work independently and communicate effectively with ownership and team
• Valid driver’s license with a clean driving record
• Must pass background check and driving record screening
• Reliable transportation to and from job sites

• Regularly lift 50 lbs. (up to 100 lbs. with assistance)
• Work on ladders and in elevated or confined spaces (e.g., attics, crawl spaces)
• Ability to sit, stand, bend, walk, and perform physical labor for prolonged periods
• Comfortable with repetitive tasks involving pushing, pulling, lifting, and carrying
• Pay Range: $21.00 – $32.00/hour (based on experience and certifications)
• Paid Time Off & Vacation
• Company‑issued technology
• Bonus opportunities
• 401(k) plan
• Professional development and certification assistance
• Potential for advancement in a growing organization
• Job Type: Full-time
• Work Location: On‑site/in‑person
• Relocation
  
  Required:
  
  Yes, must be located in or willing to relocate to Eastern Connecticut