Professional Services Solution Architect

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.

You will be responsible for working closely with our customers and sales teams to craft unique customized solutions which enhance 8x8 products and services to meet customer’s requirements based on a mutually agreeable statement of work (SOW).

• Collaborate with 8x8 sales managers and reseller partners to scope professional services opportunities.
• Collect project requirements from customers through remote interviews.
• Create SOWs, including cost estimates, based on the customer requirements.
• Work with our development resources to implement customized solutions and services based on the SOW utilizing 8x8 products, APIs, and third‑party software development tools as required.
• Design and prototype software development projects as required and be responsible for the quality of work produced.
• Help manage the customer’s deployment of 8x8 services and solutions as specified in the SOW.
• Present 8x8 services and customized solutions to customers, including executives and end‑users.
• Meet or exceed P&L goals for professional services.

• Knowledge of web application architecture and technologies.
• Experience with databases such as SQL Server, Oracle or MySQL.
• Knowledge of Unified Communications, VOIP, and Contact Center technologies.
• Experience integrating communications platforms with third‑party applications using REST APIs.
• Background in PS consulting, sales engineering, and/or technical project management for a vendor’s telecom, cloud services, and/or contact center services.
• Industry expertise with contact centers and/or telecom, strong preference for SaaS (CCaaS and/or UCaaS).
• Programming experience with PHP, Python, or .NET.
• Bachelor’s degree in a technical field and/or comparable industry certifications and experience.
• 5+ years of customer‑facing roles.
• Excellent verbal and written communication skills for all levels of the organization including executive level.
• Driven individual who sets aggressive personal goals and executes on them.
• Strong organizational and time‑management skills.
• Team player who can make a difference.

Salary Range: $ - $. Additional rewards such as discretionary merit increases, bonuses and/or stock may be available. Certain roles may also qualify for sales variable compensation incentives based on the terms of the plan and the employee’s role.

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. For 8x8 jobs located in the US, 8x8 participates in the E‑Verify program and provides reasonable accommodation to individuals with disabilities in accordance with applicable laws.